Transportation Service Coordinator

1 week ago

Concord, Canada National Shunt Service, LLC Full time

**Transportation Services Coordinator**

National Shunt Service Ltd. operates across North America and we specialize in yard management (shunting). Over 20 years of experience providing innovative yard management services (operations and technology), NSSL executes a TOTAL YARD MANAGEMENT PROGRAM for any type of warehouse, manufacturer or cross-dock operation in North America. We call it shunting but you may know it as: spotting, jockeying, yarding or switching.

Family owned and operated transportation company. We manage in excess of 150,000 shipment movements per month for some of the leading name brand manufacturers and major retailers in North America. Our people are important to our success and we pride ourselves on giving our employees opportunities to develop and grow within their career.

**We offer**:
Competitive wages
Paid Stat Holidays
Overtime is paid at 1.5 times regular rate
Comprehensive Benefit plan for Full time employees
Strong work/life balance - home every day
Employee Referral Program

Employee Recognition Programs
Company Events and lunches
Opportunity for internal advancement
Professional training and development

Reporting to National Quality and Assurance Manager, the Transportation Services Coordinator is responsible for all transactions including but not limited to, dispatching, reporting, metrics, as well as other transportation duties as assigned.

**Position Description**
- Responsible for the overall dispatching of transportation loads to drivers using our internal software.
- Verify trailer’s location and status and generate trailer status report.
- Dispatch assignment to drivers via system and phone when necessary.
- Report to Operations team daily over trailer’s condition, driver’s performance and special occasions.
- Responsible for trailer and truck repair service arrangement.
- PO and incident tracking and reporting.
- Produce various driver’s performance reports with thorough analysis over different cycles of operations to Operations team.
- Review and report on specified metrics.
- Create client reports.
- Consistent communication and coordination with operations team and client.
- Develop positive relationships with drivers.
- Respond in a timely manner to internal and external requests.
- Cross functional communication with various internal departments including Operations, HR, and finance.
- Coordinate the movement of all NSSL controlled equipment.
- Maintain service records, permitting and licensing of NSSL equipment.
- Schedule and plan service intervals for service on trailers and tractors.
- Work with outside service providers for repairs to equipment.
- Monitor driver time keeping for compliance.
- Reconcile drivers’ hours of service.
- Collect and monitor PTI for all fleet equipment.
- Ensure drivers are confirmed and schedule for each client location.
- Client hotline to resolve issues and concerns.
- Other duties as assigned.

**Requirements**:

- 2+ years of dispatch experience or similar.
- 2+ years’ experience in the transportation industry would be considered an asset.
- Degree or Diploma in a related field or equivalent work experience.
- Excellent communication skills - both verbal and written.
- Strong computer, organizational and analytical skills.
- Proven ability to deal productively and professionally with internal and external customers.
- Ability to multi-task and prioritize in a fast-paced environment.
- High level of motivation and energy.
- Ability to work in a team environment.

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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