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Dispatcher/customer Service

3 months ago

Concord, Canada Smile HVAC Service and Installation Full time

Company providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator.

Great team work experience, benefits and salary - that's what you can get if you match our job requirements.

**Job Duties/Tasks**:

- Dispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures.
- Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs.
- Arrange for necessary repairs to restore service and schedules.
- Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones.
- Prepare daily work and run schedules.
- Receive and prepare work orders.
- Oversee all communications within specifically assigned territories.
- Monitor personnel and/or equipment locations and utilization to coordinate service and schedules.
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
- Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
- Order supplies and equipment, and issue them to personnel.
- Develop a deep understanding of all products the company installs and service and installation practices.

**Key Competencies**:

- Make-it-happen mentality
- Honesty and integrity
- Excellent customer service skills
- Exceptional Communication
- Critical Thinking and problem solving
- Detail oriented
- Adept learner
- Ability to multitask
- Proven ability to process high volumes of work with accuracy

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$43,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- dispatching: 1 year (required)

Work Location: One location