Field Service Representative

5 months ago

Burnaby, Canada Thermo Fisher Scientific Full time

**Location**:Vancouver, British Columbia, Canada**:
**Division Specific Information**:
As part of the Instrument and Enterprise Services team (ULS brand), you have the opportunity to join a community of field service representatives who have strong customer relationships and confirmed technical knowledge within our ULS division.

**How you will make an impact?**

We enable you to work autonomously and provide field service support to many different customers while developing your professional skills at the same time.

**What you will do**:

- Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, water systems, cold storage (refrigerators and freezers) and other equipment as needed.
- Schedules and completes detailed preventative maintenance service to assure peak uptime of customer equipment.
- Understand customers’ needs to best promote service contracts, services, and new equipment. Accept training on various equipment and product lines to provide stellar service to our customers.
- Submit expenses and handle spare part’s inventory in a timely and accurate manner.
- Document daily service actions through the company work order database.
- Maintains courteous, and knowledgeable communication with customer to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.).
- Adhere to ISO 9001 and ISO 17025 standards for calibration and certification.
- Work well with numerous manufacturers for day to day warranty related instrument service.

**How will you get here**:
**Education**:
Minimum requirement is post-secondary school diploma in electronics engineering or similar military certification. On the job experience and training may be accepted in lieu of these requirements.

**Experience**:

- 2 years of experience in field service position.
- Knowledge and experience working with basic test equipment such as DMM, tachometer, temperature devices, etc.
- Shown proficiency in multiple vendor product lines with mínimal direction.
- Deliver excellent customer service skills.
- Strong electronic/electrical and mechanical troubleshooting skills preferred.

**Knowledge, Skills, Abilities**:

- ** Requires proof of Covid-19 vaccination.**:

- Mentor and train other colleagues with difficult service calls that require technical expertise.
- Ability to operate computers, smartphones and related software efficiently.
- Ability to work independently diagnosing and solving problems with schematics, diagrams, service manuals and other user documentation.
- Ability to focus on customers and ensure partnering across Research Safety Division Field Team (regional/national) if support is needed.

**Work Environment**:

- Ability to lift 50 lbs with assistance, and carry 25-30 lbs. continuously throughout the day.
- Must wear appropriate personal protective attire as required by the customer.
- Ability to drive daily to customer sites within a territory, using a fleet vehicle.
- Must have a valid driver’s license and a safe driving record. Some overnight travel will be required.
- Ability to travel internationally for training, as the need arises (passport or appropriate work visa).

**Benefits**

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company savings plan, and a range of employee benefits Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

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