Field Service Representative

5 months ago


Burnaby, Canada Thermo Fisher Scientific Full time

**Location**:Vancouver, British Columbia, Canada**:
**Division Specific Information**:
As part of the Instrument and Enterprise Services team (ULS brand), you have the opportunity to join a community of field service representatives who have strong customer relationships and confirmed technical knowledge within our ULS division.

**How you will make an impact?**

We enable you to work autonomously and provide field service support to many different customers while developing your professional skills at the same time.

**What you will do**:

- Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, water systems, cold storage (refrigerators and freezers) and other equipment as needed.
- Schedules and completes detailed preventative maintenance service to assure peak uptime of customer equipment.
- Understand customers’ needs to best promote service contracts, services, and new equipment. Accept training on various equipment and product lines to provide stellar service to our customers.
- Submit expenses and handle spare part’s inventory in a timely and accurate manner.
- Document daily service actions through the company work order database.
- Maintains courteous, and knowledgeable communication with customer to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.).
- Adhere to ISO 9001 and ISO 17025 standards for calibration and certification.
- Work well with numerous manufacturers for day to day warranty related instrument service.

**How will you get here**:
**Education**:
Minimum requirement is post-secondary school diploma in electronics engineering or similar military certification. On the job experience and training may be accepted in lieu of these requirements.

**Experience**:

- 2 years of experience in field service position.
- Knowledge and experience working with basic test equipment such as DMM, tachometer, temperature devices, etc.
- Shown proficiency in multiple vendor product lines with mínimal direction.
- Deliver excellent customer service skills.
- Strong electronic/electrical and mechanical troubleshooting skills preferred.

**Knowledge, Skills, Abilities**:

- ** Requires proof of Covid-19 vaccination.**:

- Mentor and train other colleagues with difficult service calls that require technical expertise.
- Ability to operate computers, smartphones and related software efficiently.
- Ability to work independently diagnosing and solving problems with schematics, diagrams, service manuals and other user documentation.
- Ability to focus on customers and ensure partnering across Research Safety Division Field Team (regional/national) if support is needed.

**Work Environment**:

- Ability to lift 50 lbs with assistance, and carry 25-30 lbs. continuously throughout the day.
- Must wear appropriate personal protective attire as required by the customer.
- Ability to drive daily to customer sites within a territory, using a fleet vehicle.
- Must have a valid driver’s license and a safe driving record. Some overnight travel will be required.
- Ability to travel internationally for training, as the need arises (passport or appropriate work visa).

**Benefits**

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company savings plan, and a range of employee benefits Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.



  • Burnaby, Canada Shermco Full time

    Position: Field Services Representative-Transformers Location: Burnaby, British Columbia Job Id: 3869 # of Openings: 1 About Shermco Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely....


  • Burnaby, Canada Full Service Computer Software, Service & Support Company Full time

    AMS Computer Group, a full-service ERP supplier is looking for a senior service technician with specific experience in servicing IBM RS6000-based hardware and AIX 5.3 and above operating systems. Our installations across Canada are currently based AIX UNIX and Centos/Redhat Linux. Your experience in both will be essential in helping us complete our...


  • Burnaby, Canada Best Buy Full time

    You’ll love it here! We are hiring immediately for a field technical services representative, which at Best Buy we call a field service agent. No experience required, we will equip you with the skills and knowledge to confidently assist our customers with tech installation and repair needs in their homes. Join us and grow your career with our retail team...


  • Burnaby, Canada GreenBC Network Full time

    Looking for Your Next Sales Adventure? Join our passionate Sales Team! We’re on the hunt for energetic and driven Sales Representatives to create impact and grow with us. Why You’ll Love This Job: Full-time, secure position: Monday-Friday High earnings potential: Competitive pay with uncapped commissions Exciting incentives: Daily/weekly bonuses...


  • Burnaby, Canada Shermco Industries Full time

    **_About Shermco_** - Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and...


  • Burnaby, Canada Shermco Industries Full time

    _**About Shermco**_ _Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and...


  • Burnaby, Canada White House Design Company Inc. Full time

    Our drive for continuous improvement mandates the addition of a Customer Service Representative. Read on if you have the talent and passion to join us! Sympli stands for inclusivity and so do you! The Customer Service Representative is responsible for providing quality frontline service to clients in order to build and maintain solid customer relationships....


  • Burnaby, British Columbia, Canada Canda Six Fortune Enterprise Full time

    Job Title: Food Service Sales RepresentativeCanda Six Fortune Enterprise is seeking a skilled Field Sales Representative to join our team in our BC office.Job Summary:The successful candidate will be responsible for achieving sales targets and objectives, promoting products, and maintaining and growing customer accounts.Key Responsibilities:Achieve sales...


  • Burnaby, Canada FLS Transportation Service Limited Full time

    FLS Transportation is actively seeking a Track and Trace Representative in their Vancouver, BC location. Responsibilities: - Track drivers from origin to destination, ensuring they are on schedule for pick-up and delivery appointments for loads. - Assist carriers with any issues or delays encountered throughout the shipment life cycle(advising appropriate...


  • Burnaby, Canada Milani Plumbing Heating & Air Conditioning Ltd. Full time

    As Vancouver’s largest plumbing, heating and air conditioning company continues to expand, we need to add more people to our award-winning team! We are seeking a full-time customer service representative to join our Customer Service team. With more than 120 service trucks on the road, we field a large volume of calls every day from people all over the...


  • Burnaby, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly skilled Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Burnaby, Canada.Key Responsibilities:Respond to customer inquiries via various channels.Offer product and service information.Resolve customer complaints in a timely and professional manner.Document customer interactions...

  • Field Manager

    2 months ago


    Burnaby, Canada Securiguard Full time

    **Securiguard is currently looking for enthusiastic Field Manager to join our team!** Security Field Manager is responsible for overseeing and coordinating the activities of field staff to ensure high standards of service delivery and operational efficiency. This role involves ensuring a safe and secure environment for all staff, contractors, and visitors,...


  • Burnaby, Canada Arrow Electronics, Inc. Full time

    **Position**: Technical Field Sales Representative Richardson RFPD, an Arrow company is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Richardson RFPD, guides innovation forward for over 220,000 leading technology manufacturers and service providers. With...


  • Burnaby, Canada Terminix Full time

    **About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...


  • Burnaby, Canada Hana Bank Canada Full time

    Job Title: Customer Service Representative - Reports To: Branch Manager **Key Responsibilities** - Assist customers with inquiries regarding their account, transactions and banking services. - Provide information about our products and services, including loans or savings account. - Process transactions accurately and efficiently, including deposits,...


  • Burnaby, Canada Greater Vancouver Community Credit Union Full time

    **About us** GVC Credit Union has been proudly providing financial services to its members for over 80 years. We strive to give our members the highest level of knowledgeable, personalized member service we can and to do that, we rely on our most important resource; our employees. Members of the GVC Credit Union team are offered training, career...


  • Burnaby, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a dedicated Customer Service Representative to provide exceptional service to our customers in Burnaby, Canada. The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information...


  • Burnaby, Canada Moonshot Marketing Full time

    At **Moonshot**, we thrive in an environment centered on helping people and fostering genuine connections. We take pride in managing the brand positioning for some of the most renowned names in the Canadian market, including a communications leader dedicated to connecting people across the country. Our client trusts us to enhance their brand’s reach, and...


  • Burnaby, Canada Canda Six Fortune Enterprise Full time

    Job Information Canda Six Fortune is one of the leading wholesalers and distributors of Asian food products. We are looking for a candidate for the position as a field sales representative in our BC office. Position Summary: The Food Services – Sales Representative reports to the Food Service Sales Leader and is a team-player; supporting the...


  • Burnaby, Canada Thermo Fisher Scientific Full time

    **About Us**: Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and...