Track and Trace Representative

7 months ago


Burnaby, Canada FLS Transportation Service Limited Full time

FLS Transportation is actively seeking a Track and Trace Representative in their Vancouver, BC location.

Responsibilities:

- Track drivers from origin to destination, ensuring they are on schedule for pick-up and delivery appointments for loads.
- Assist carriers with any issues or delays encountered throughout the shipment life cycle(advising appropriate account manager and, when necessary the customer);
- Communicating issues or delays to the Operations Team and providing solutions whenever possible to maintain the highest customer satisfaction;
- Verifying customer delivery requirements are being met in a satisfactory manner;
- Utilizing our in-house programs and online outlets to provide our customers with the most up to date status.

**Requirements**:

- Excellent organizational skills, with the ability to handle multiple priorities and deadlines;
- Demonstrated ability to stay current and accurately interpret industry trends;
- Excellent customer service, communication and computer skills (Microsoft Word, Excel, and data entry systems);
- Strong attention to detail and effective critical thinking.

**Four reasons why this is a great opportunity for the right individual**:

- **Product
- We’re the #1 3PL for cross-border freight between the US and Canada, and we’re #23 on the Transport Topics index of largest 3PLs in North America.** Our services solve a real market need relative to the capacity shortage for freight carriers in North America. Our network of 54,000 carriers & 400,000 trucks is a great asset for our clients. Simply put, we solve a “must have” need.
- **Market**- The transportation industry is hot. The 3PL sector represents a $200B business that is expected to grow 21% in the next 10 years. The market response to FLS has been phenomenal. We have a who’s who roster of clients and continue to hit new growth highs yearly.
- **People**:

- Smart, fun and experienced. Our leaders know the business and care about culture, which shows in everything we do. We have a great work environment, great benefits, and solid opportunity for recognition and advancement.
- **Plan **- We’re a profitable 33-year-old company that is backed by a motivated private equity firm. We have the audacious goal of growing from $500M to $2B over the next 5 years through organic growth and acquisition. A solid foundation and favorable market conditions drive us.



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