Service Coordinator

1 month ago

Markham, Canada Smith and Long Limited Full time

_Do you enjoy talking to different people and working in a setting where no two days look alike? Are you ready to take the helm of seamless service delivery in a dynamic and fast-paced Trades environment? Do you enjoy orchestrating the perfect balance between client satisfaction and operational efficiency? If you answered '_**YES**_' to all of these, then we are looking for _**YOU**_ _to join the team as our new _**Service Coordinator.**_

**Smith and Long** is the fastest growing, large scale, multi-trade company in the Canadian Market. We are uniquely positioned in the traditional fields of Electrical, Mechanical, and Engineering with an internal culture much like a software start-up company.

Here at Smith and Long, the opportunities to take on new challenges are endless. With an entrepreneurial culture focused on growth and happiness, our atmosphere naturally enables each and every member of our team to exercise autonomy on the job along with the help from a supportive team. Furthermore, with STRETCH being one of our main core values, we are committed to providing you with a unique work experience that will allow you to take on new obstacles, while at the same time, leveraging your current skills and knowledge.

In this role, you will work closely with our Manager of Technical Services (Combustion Division) from our Markham Head Office. This position is classified as associate level with the opportunity to develop into a more advanced role (Lead Service Coordinator) in the future.

**DUTIES & RESPONSIBILITIES**:
**Service Coordination**:

- Coordinate all service processes, including detailed appointment creation, scheduling, and technician dispatch based on customer needs, technician capabilities, and logistics.
- Prioritize and dispatch emergency and non-emergency service requests based on urgency and importance.
- Act as the primary point of contact for customers and vendors regarding service requests, quotes, orders, invoices, and material shipments.
- Monitor and communicate scheduling lead times, ensuring technicians’ attendance and job completion confirmations are accurately reported.

**Administrative Support**:

- Review technician field reports and assist in preparing quotes for basic maintenance needs, escalating complex issues as needed.
- File site safety-check and service reports for future reference and assist the Accounts team by providing historical data for receivables and payables processing.
- Organize and track job-specific Bills of Materials for technician pick-up or delivery to the site, confirming physical receipt of material shipments.
- Monitor limited in-stock inventory and re-order parts when necessary to maintain operational continuity.
- Open and manage new work orders, ensuring technicians are provided with all necessary information for job completion.

**Customer Service & Problem-Solving**:

- Provide a high level of customer service by addressing problems promptly and relaying relevant information to project managers, sales teams, and technicians.
- Assist with administrative or customer service-related tasks as required to support smooth operations.
- Assist with administrative or customer service based requests as required.

**WHO YOU ARE**:

- An individual with at least Two (2) years of service coordination experience, preferably in the **Combustion (or a relevant) **industry.
- Brings knowledge of combustion processes and/or experience working in or around fast-paced 24/7 industrial production facilities.
- An innate problem solver, identifying and analyzing problems and producing creative and effective solutions.
- A fast thinker who can pay close attention to detail.
- Stays on task when working independently.
- Works well in a group setting with multiple personnel contributing to one goal.
- Highly organized, with proficient use of organizational tools, including but not limited to collaborative calendars, Excel, and project management software.
- Excellent communication and interpersonal skills, both verbal and written

**WHAT WE OFFER**:

- Competitive pay
- Opportunities for job rotation and career progression
- Extended health benefits, vision, and dental care
- RRSP Matching program
- Discount gym membership + phone plans
- Company events
- Free on-site parking

If you are a **DRIVEN** and **AMBITIOUS** individual that is willing to learn and grow within a company, this position is for **YOU**

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Confirm that your resume has been submitted as a PDF

**Experience**:

- Service Coordinator: 2 years (required)
- Skilled Trades: 2 years (preferred)

Work Location: In person

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