Front Desk Receptionist

6 months ago


Greater Sudbury, Canada TownePlace Suites Sudbury by Marriott Full time

**Front Desk Receptionist**

**JOB SUMMARY**

Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner. Agents will follow Marriott standards of hospitality and adhere to guidelines and procedures.

**Principle Duties and Responsibilities**
- Check in and check out guests following the correct procedures
- Make reservations ensuring all bookings made are accurate
- Ensure high level of customer service is maintained at all times
- Take cash, credit card and debit card payments when necessary
- Answer and assist all incoming telephone callers to Front Desk lines
- Assist guests with all questions and requests
- Ensure accurate information is provided to all clients
- Run daily end of shift audit reports and complete daily shift audit
- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment.
- Daily accounting data entry and reconcile
- Hotel security

**Knowledge, Skills and Abilities Required**
- Must have excellent communication skills.
- Basic knowledge of accounting operations.
- Knowledge of using computer software. (FOSSE, MARSHA, OUTLOOK)
- Ability to understand and carry out instructions
- Must be able to post and balance charges accurately.
- Must be able to maintain a professional manner under stressful situations
- Flexible schedule
- Maintain high standards of personal appearance and grooming
- Must be able to multi
- task and prioritize tasks when needed in a fast-paced environment
- Basic math, reading, and writing skills required

**Job Type**: Part-time
Part-time hours: 8-24 per week

**Salary**: $15.50-$17.00 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift

Ability to commute/relocate:

- Greater Sudbury, ON P3B 0E4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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