Deighton Experience Specialist

3 weeks ago

Whitby, Canada Deighton Associates Ltd. Full time

**Introduction**:
While being one of the companies leading the way in the development and implementation of asset management software worldwide, Deighton also provides career diversity in combination with challenging growth opportunities. Our core values include people first, collaborative, and respectful corporate culture, customer commitment, partnering for excellence, flexible, and versatile product offerings, leadership focus, and a commitment to being eco-friendly. Whether you are a student, a recent graduate, an experienced professional, or someone looking to expand your career in a dynamic industry there is a place for you here at Deighton With steady growth Deighton has established a global presence and is expanding our reach continuously. Join our team today and help make an impact on a positive legacy for generations to come

**Company**:
Deighton Associates Ltd. (Deighton) has established itself as one of the world leaders in providing asset management systems and asset management expertise at the strategic, tactical, and operational levels for agencies around the world. Recognized as the premier software product for infrastructure asset management, dTIMS® is used to manage large infrastructure networks in Africa, Asia, Australia, Canada, Europe, New Zealand, and the United States. These infrastructure networks include hundreds of thousands of miles of pavements, thousands of bridges, and millions of wastewater, storm water, and fresh water distribution pipe assets.

**Position Overview**:
At Deighton Associates Ltd., we take immense pride in fostering a workplace that exudes positivity, collaboration, and mutual respect, and as the Deighton Experience Specialist, you will be the driving force behind this transformative culture. Your role will be multifaceted and impactful, as you will have the unique opportunity to nurture meaningful relationships with our valued employees, clients, and stakeholders. By meticulously curating and implementing a range of innovative initiatives, you will not only enhance the daily experiences of our internal teams, but also craft exceptional interactions that leave a lasting impression on our clients and stakeholders, solidifying our position as a preferred employer and a trusted and reliable partner in the industry. As an integral part of our dynamic organization, your ability to seamlessly bring together various teams and align their efforts towards a shared vision will be lauded and celebrated. Your innate passion for creating a sense of belonging and purpose will shine through as you organize engaging team-building events, recognition programs, and coordinate global client-focused events that foster unity and motivation among all members of the Deighton ecosystem.
- Internal Culture Development - Develop and execute programs, initiatives, and events to enhance employee engagement, job satisfaction, and overall well-being. Organize team-building events, recognition programs, and wellness initiatives to foster a positive work environment, all with the goal of cultivating a positive and dynamic work environment.
- Client and Stakeholder Relations - Build and nurture strong relationships with clients, stakeholders, and partners to understand their needs and expectations better. Collaborate with project and business development teams to ensure excellent service delivery and client satisfaction.
- Business Development Support - Collaborate with business development teams to enhance the client experience during the proposal and project execution phases. Provide insight into client preferences and help identify potential opportunities (partnership, up-sell, etc.).
- Brand Representation & Event Planning - Be the face of Deighton Associates Ltd. at industry events, conferences, and networking functions. Demonstrate deep knowledge of the company’s services and values while establishing new relationships with industry stakeholders. Work closely with the marketing team to develop all Deighton events, including the Deighton User Conference, Peer Exchanges, Webinars, and more.
- Internal Communications - Implement effective communications strategies utilizing marketing platforms, Deighton Intranet sites, and more.

**Skill Requirement**:

- Associates, Bachelors, and/or Diploma in Hospitality, Business Administration, Event Management, Public Relations, or related field
- Proven experience in Employee Engagement, Client Relationship Management, or similar roles
- Exceptional interpersonal and communication skills, with the ability to engage and inspire others
- Strong organizational and project management abilities, capable of multitasking and meeting deadlines
- A genuine passion for promoting positive culture and building meaningful relationships
- Proficient with Microsoft Office Product Suite, CRM (Pipedrive, Salesforce, or alternative), and Event Management/Registration Platforms
- Previous experience in engineering, consulting, or technology industry is a plus
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