Help Desk Support Technician Ii

3 weeks ago


Montréal, Canada Tekwissenllc Full time

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals
- Documents, maintains, upgrades, or replaces hardware and software systems
- Identifies, analyzes, and repairs product failures, orders, and replaces parts as needed.
- Performs a variety of complicated tasks
- On-site software support
- Repair of high-end printers and multi-function devices
- Hardware repair and software restoration at the server component level
- Network devise replacement/configuration
- Basic network troubleshooting
- Help desk experiencing, logging tickets, escalating, following up, receiving inbound calls, and making outbound calls.

**Day-to-Day responsibilities**:

- EUC support, Re-Image, and Refresh equipment
- Provide project communications as defined by each project (i.e. confirm readiness, scheduled deployments, post-deployment status, etc.)
- Provide Level 1 support during project deployment and warranty period
- Conduit with Level 2 support to ensure issues are picked up and resolved as soon as possible
- Daily reporting on issue status
- Daily calls with stakeholders
- Log in tickets in the Sobeys ITSM system
- Diagnostic and basic troubleshooting Increase is aligned with excellent performance and satisfying client's expectations.

**TOP 2 required skills**:

- Microsoft Application
- Basic diagnostic and troubleshooting abilities
- Familiar with the store system environment
- Good communicator

**Experience**:

- 3 to 5 years in the related area.
- Microsoft Certificate and A+

**Salary**: $24.00-$26.00 per hour



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