Customer Help Desk Support

1 month ago

Montréal, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing
- As a member of CIBC’s Customer Help Desk Support, you will be accountable to perform after sales service technical support for Cash Management products, as well as Service and Delivery Channels for both internal and external customers. The Senior Processor, Technical Support is accountable for understanding the customer needs and taking responsibility for the execution of customer requests, ensuring the highest degree of customer service. Our Contact Centre is open Monday - Friday 7 AM - 8 PM. This is a full-time role; we’d like you to be flexible between these hours.- At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._
- How you'll succeed-
- Client Focused - Engage with clients and build long-term relationships. Encourage client loyalty by providing customers with a superior sales and service experience. Respond to calls in a professional, accurate, courteous, and knowledgeable manner
- Collaboration - Interact directly with CIBC clients, branches and other stakeholders via telephone and provide first level support relating to password resets for CMO tokens, Edeposit, Lockbox, COB, and MEBPS. Investigate issues with token access from internal and external clients regarding any of the delivery channels offered by Cash Management Products such as CMO, FTS, and their related reporting products (such as Rapidtrans or EFT). Escalate issues that cannot be resolved to 2nd Level technical support team.
- Organization - Demonstrate strong organizational and time management skills. Showcase strong verbal and written communication skills.- Who you are-
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
- You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
- You're fluent in French and English to serve our clients in the community.What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Montreal-1155 Rene Levesque

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Business Banking, Call Center, Client Issue Resolution, Client Relationship Management, Communication, Customer Experience (CX), Customer Service, Ensure Compliance, Investigating (Inactive), Microsoft Word, Operations Support, Problem Solving, Service Requests, Technical Support, Time Management

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