Help Desk Technician

2 weeks ago

Montréal, Canada BBA Full time

**Type of position**: Regular

**Description**

Join BBA’s Information Technology (IT) team and actively provide exceptional IT support to users by responding to Level 1 and 2 requests. You’ll need your sense of responsibility, rigour and ability to work with your colleagues every day. This position is assigned to the Montréal office (hybrid work mode).

**An overview of your future role at BBA**
- Provide technical support to users by diagnosing hardware and software failures and issues and taking appropriate actions to resolve them.
- Analyze problems to identify opportunities for improvement and propose solutions.
- Perform updates, install and configure workstations and software.
- Maintain relationships with other groups in the IT department to optimize ongoing operations.
- Participate in various projects as a client representative.
- Plan and monitor tasks for your work.
- Help develop and maintain usage, material allocation and security policies.
- Ensure that methodological standards are followed and maintain up-to-date and adequate process and incident documentation according to the established procedure.

**Do your qualities and values match our corporate culture?**
- Autonomous
- Initiative
- Ability to communicate with various stakeholders
- Skilled at providing clients with excellent service
- Strong team spirit
- Highly developed organizational and priority management skills
- Ability to work well under pressure

**Overview of certifications and job requirements**
- DVS in IT Support
- At least one year of relevant experience
- Good knowledge of Windows and Microsoft Office 365
- Good knowledge of computer equipment maintenance
- Available to work shifts that may vary somewhat
- Fluent in both English and French (spoken and written)
- Asset: experience working in a virtual environment (Citrix)

**At BBA, you get many benefits**
- A vibrant social club with something for everyone
- A collaborative culture among various departments and with our operations clients
- Flexible schedule that combines office presence and telecommuting
- Friendly, eco-mindful and high-tech workspaces
- Access to an annual bonus program for all regular employees
- An inclusive culture that values diversity, respect and openness

**About BBA**
For over 40 years, we’ve been pushing the boundaries of engineering to serve our clients in the Energy and Natural Resources sector. At BBA, we develop innovative, flexible and sustainable solutions, from strategy to execution.
BBA is one of Canada’s leading private consulting engineering firms, focused on practice (PCB), with a network of 15 offices. Our teams work closely to deliver projects that shape tomorrow’s industry at the local, national and international levels.
Our people’s passion and excellence make BBA a Canada’s Best Employer and one of Canada’s Best Managed Companies.
We have unique talents, and we’re committed to providing a workplace where you can be yourself. Job postings are written in gender-neutral language.
Learn more about us by visiting our LinkedIn page and join the networks of our talent attraction specialists to speak with them directly.

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