Clinical Support Specialist

6 months ago

St Catharines, Canada Sienna Senior Living Full time

We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity and respect.

At Sienna, we empower our 12,000 team members to help our residents live the life they desire and deserve. We provide our team members the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

**What Sienna Offers**:We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. And we offer a number of programs and benefits that support team members’ financial, personal and professional needs:

- A competitive salary
- Temporary Health & Dental Benefits
- Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
- A welcoming culture that values diversity and differing perspectives, experiences and beliefs

**This is a 12 Month Contract role with a strong possibility of going Permanent**

**As a Clinical Support Specialist your typical day will impact the following ways**:

- Oversees designated assessment tool or software to assess care needs to determine corresponding care fees & team staffing requirements as applicable;
- Supports the Directors and Managers of Wellness (DOW/MOW) to assess the needs of individual residents and develops their personal service plans in accordance with Provincial Regulations; communicates deployment to wellness team members;
- Monitors all resident incidents and directs team members regarding interventions to prevent reoccurrence as applicable;
- Monitors team member compliance with policy on Monitoring Resident Well Being and ensures follow-up is completed as required.
- Supports the DOW/MOW to monitor symptoms and changes in the health state of residents and prepares related reports;
- Assists the DOW/MOW with communicating changes in care needs to residents/families related to potential increases in care service costs;
- Develops professional and collaborative relationship with hospital team members, community health care professionals to establish strong referral relationships;
- Completes biannual audits of all charts/files to ensure all required documentation to meet legislative and organization standards of practice;
- Conducts scheduled infection control, occupational health audits (quarterly) per region and as needed;
- Supports DOW/MOW to administer their approved budget within established parameters;
- Monitors and promotes care services on a fee for service basis to achieve financial targets
- Assists with Provincial Regulatory Education for General Managers and Directors/Managers of Wellness

**Education and Experience Required**:
- Current registration & in good standing with the College of Nurses in Ontario
- Knowledge of applicable provincial regulations and standards inclusive of Memory Care requirements
- First Aid and CPR Certified - Current
- Minimum 3 years’ experience in geriatrics, rehabilitation, memory care and/or retirement living
- Minimum of 2 year management/leadership experience as a Director of Wellness
- A warm personality with demonstrated empathy and understanding of the needs of residents with dementia or Alzheimer’s Disease
- Comprehensive technical knowledge is required on the aging process, gerontology, and Gentle Persuasive Approach (GPA) Training/Certification
- **_This role is a regional support role in nature - it requires 90% travel to our Retirement Sites in Southern ON (St. Catherine's, Tillsonburg, Simcoe, Grimsby, weekly with travel to Bolton and Vaughan as well)_**
- Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process._

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