Member Relations Coordinator
1 day ago
The Member Relations Coordinator works closely with colleagues in advancing the Chamber’s Membership development initiatives.
**Key job responsibilities include**:
- Administer Chamber Committees and Taskforces including development of agendas and minutes, meeting scheduling, and coordination of committee projects (Education, Skills, Training & Development; Membership Development; Diversity & Inclusion)
- Administration of Chamber Perks App
- Collaborate and implement Member relations and retention strategy including onboarding process for new Members
- Support sales activities for Membership, advertising and other opportunities.
- Support Member renewal billings (November, March, July) with collections or cancellation as required
- Support sponsorship setups and billing collections
- Support sales of chamber advertising opportunities, coordinate ad distribution and carry out related invoicing
- Ensure accurate Member information collection (database updates, changes and cancellations)
- Support delivery of Maximize your Membership training sessions (4+per year)
- ChamberMaster administration of Member accounts, features, reports, and issues
- Assist with Chamber events, as required
**Knowledge, Skills and Competencies**:
- Excellent organizational and time management skills to plan, manage, and execute multiple projects in a deadline-driven environment
- Strong creative, critical thinking, and problem-solving skills
- Highly motivated and able to work with minimum supervision
- Excellent interpersonal and relationship-building skills
- Energetic and approachable
- Superior sales and customer service skills with at least 5 years experience in client recruitment and retention activities
- Communications and Social Media management skills, an asset
- Use of personal vehicle required
Pay: $50,000.00-$54,000.00 per year
**Benefits**:
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
**Experience**:
- Customer relationship management: 3 years (required)
Work Location: In person
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