Tenant Relations
6 months ago
Overview:
We are seeking a highly motivated and detail-oriented individual to join our team as a Tenant Relations Specialist. As a Tenant Relations Specialist, you will be responsible for maintaining positive relationships with tenants and ensuring their satisfaction. This is a great opportunity for someone with strong customer service skills and a background in property management.
**Duties**:
- Provide excellent customer service to tenants, addressing any questions or concerns in a timely manner
- Maintain accurate tenant records and files, ensuring all documentation is up to date
- Coordinate move-in and move-out processes, including conducting inspections and handling last month rent deposits
- Handle tenant complaints or disputes, working to find satisfactory resolutions
- Collaborate with maintenance staff to ensure prompt resolution of maintenance requests
- Conduct regular property inspections to identify any issues or areas for improvement
- Assist with rent collection and lease renewal processes
- Utilize property management software to track tenant information and maintain accurate records
- Other duties as assigned.
**Experience**:
- Previous experience in an office or administrative role, preferably in property management or a related field
- Strong customer service skills with the ability to effectively communicate and build relationships with tenants
- Excellent phone etiquette and professional demeanor
- Familiarity with property management processes and procedures
- Sales experience is a plus
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with property management software is preferred
- Ability to negotiate and resolve conflicts in a fair and diplomatic manner
If you are a motivated individual with a passion for providing exceptional customer service in the property management industry, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.
**Job Type**: Part-time
**Salary**: $19.00-$21.00 per hour
Expected hours: 25 per week
Schedule:
- Monday to Friday
Work Location: In person
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