Inside Sales Representative

6 months ago

Mississauga, Canada National Energy Equipment Full time

National Energy Equipment Inc. is the largest wholesale distributor and service provider of energy related products & equipment in Canada, providing service from coast to coast. Our greatest strength is our employees and our objective is to provide the best sales and service support in our industries, while synergizing product offerings for optimum benefit to our customers.

We currently have an opening in our Mississauga branch for an **Inside Sales Representative** within our Propane team. As the front line to our sales team, you will be responsible to provide Inside Sales duties and related responsibilities such as order desk duties, inventory control (i.e. local purchasing), running daily reports and acting upon the information from them.

This role will appeal to you If you are an energetic and self-motivated problem solver who enjoys providing fast and effective customer service,

**Responsibilities & Accountabilities**:

- Customer Service: Provide professional effective and efficient day-to-day solutions and customer service to a wide customer base, including but not limited to inquiries, quotations, technical support, and order entry, order processing and follow-up. Coordinate transfers, and ship-edit the orders once shipping has processed the order, and ensure that invoicing is done daily
- Determining best method to resolve problems to ensure customer satisfaction and company adherence to policies.
- Purchasing: Work with purchasing to ensure inventories and restocking patterns are sufficient to efficiently fill a minimum of 95% of customer orders. Ensure restocking patterns evolve with customers’ changing requirements.
- Inventory Control: Ensure that the orders are shipped on time and inventory turns are maximized and controlled. Address any slow moving inventory concerns. Ensure that inventories are kept up to date. Discuss, develop and implement any ideas or plans to meet the targeted Inventory Turns or Delivery programs. Source all back orders from suppliers and branches.
- Shipping: Assist shipper/receiver as required - including shipping, receiving, general warehouse duties
- Run and review reports - checking for discrepancies, omissions, and errors. Address any concerns resulting from the reports. Review the back-order report, and overdue purchase order report on a regular basis and address any concerns.
- Promote sales of Company products and source products for all new and existing customers, supporting sales initiatives that are offered.
- Communicate with the management about issues that arise that could affect customer service.
- Assist with returning warranty items to our suppliers.
- Assist the service department with paperwork (i.e. estimates to customers on all items to be repaired) as required

**Qualifications**:

- High school diploma plus minimum of 2 years of technical sales or related experience required; or equivalent in education and experience
- Order desk and customer service experience; experience in propane would be an asset
- Proven time management and organizational skills
- A strong interest and motivation for building relationships with customers, outstanding interpersonal skills
- Must be able to work in a demanding environment, and enjoy learning new concepts and products
- Strong problem-solving ability, particularly relevant in managing customer accounts
- Exceptional communication and customer service skills
- Proficient in Microsoft Office

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Propane: 2 years (preferred)

Work Location: In person

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