Bilingual French and English Customer Service

7 months ago


North York, Canada ContactPoint 360 Full time

Rejoignez notre famille CP360 dès aujourd'hui

**Qui nous sommes**:
Bienvenue chez ContactPoint 360, le BPO mondial à la croissance la plus rapide au monde. À nos racines, nous sommes une entreprise familiale canadienne privée où l’esprit entrepreneurial et les valeurs familiales chères se rejoignent. Avec 8 années de croissance remarquable, notre équipe s'est élargie et compte plus de 3 500 personnes passionnées et prospères à travers le Canada, les États-Unis, la Colombie, le Mexique, la Jamaïque, l'Inde, la Grèce et les Philippines. Nos réalisations s'appuient sur une culture primée qui favorise l'innovation et responsabilise chaque membre de l'équipe, ce qui nous vaut une reconnaissance mondiale en tant que Great Place to Work certifié.

Chez ContactPoint 360 Inc., nous comprenons profondément le sens de la famille et des valeurs. En tant qu'entreprise familiale, nous chérissons un sentiment d'unité et de soutien qui s'étend au-delà du lieu de travail. Notre engagement à recruter les meilleurs talents est motivé par notre conviction de l’importance des liens familiaux au sein de l’organisation.

Nous responsabilisons les avant-gardistes et valorisons notre équipe. Ensemble, nous améliorons les interactions, construisons des liens solides et innovons constamment pour offrir des expériences exceptionnelles aux personnes et aux clients, en accordant la priorité à l’expérience humaine.

**Notre but**:
Est de créer la meilleure expérience humaine, en garantissant la plus grande satisfaction client et en transformant les clients des clients en fidèles défenseurs de la vie.

**Qui recherchons-nous?**

Vous êtes quelqu'un qui aime fournir un excellent service client avec de solides compétences en résolution de problèmes et en empathie. Vous êtes motivé, désireux d'apprendre et affichez une attitude positive pour obtenir des résultats de performance positifs chaque jour.

Représentant du service clientèle entrant (demandes générales vocales et par courriel)

Il s'agit d'une excellente occasion de travailler avec un détaillant canadien de premier plan, répondant à la fois aux appels entrants et aux demandes de renseignements par courriel.

Compétences Bilingue - Français et Anglais (oral et écrit).

**Job Type**: Temps plein - Jours flexibles, Quart de fin de semaine les soirs disponibles. (doit être disponible pour travailler 40 heures par semaine)

Taux de rémunération: 18$ CDN, par heure

**Exigences en matière d'équipement de bureau à domicile**:l’équipement sera fourni
- Internet haut débit avec connexion câblée d'un ordinateur au modem.

**Qualifications professionnelles**:

- Maîtrise du français et anglais oral et écrit.
- Compétences en informatique et en dactylographie
- Expérience de travail antérieure dans un service client
- Passer une vérification des antécédents de la police
- Diplôme d'études secondaires ou équivalent

**Suivez-nous sur**:
Linkedin: ContactPoint 360
Facebook: ContactPoint 360
Instagram: ContactPoint 360
Twitter: ContactPoint 360

Join our CP360 Family, today

**Who We Are**:
Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

**Our Purpose**:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

**Who You Are**:
You are someone who enjoys providing excellent customer service with strong problem solving and empathy skills. You are a self-motivated, eager to learn, and display a positive attitude to achieve positive performance results every day.

**Job Type**: Full Time - Flexible Days, Evenings Weekends shifts available. (Must be available to work 40 hours per week)

Pay Rate: $18 CDN, per hour

**Home Office Equipment Requirements**:

- Equipment will be provided by the company
- High speed internet with hardwire connection from computer to modem.



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