Bilingual Activations Specialist

3 weeks ago

North York, Canada Unity Payments Full time

**Primary Responsibilities**:

- Coordinate and schedule training calls with business owners to familiarize them with our systems and services.
- Maintain accurate and comprehensive customer profiles by documenting interactions and relevant information.
- Monitor the dispatch of new devices to clients and ensure their timely receipt.
- Initiate and manage Customer Service tickets as needed to address client inquiries and issues.
- Collaborate with the technical support team to resolve any activation-related technical challenges.
- Field incoming training calls and provide timely assistance and guidance.
- Continuously strive to enhance the client activation process and contribute to process improvement initiatives.

**Benefits**:
At Unity Payments, we prioritize the well-being and satisfaction of our team members. When you join us, you'll enjoy a range of benefits and perks designed to enhance your work experience:

- Comprehensive extended healthcare, including dental and vision care.
- Convenient on-site parking for easy commuting.
- Enjoy complimentary coffee, tea, snacks, and beverages.
- Weekly (every Friday) catered breakfast or lunch to fuel your productivity.
- Engage in regular work events to foster team spirit and collaboration.
- Take advantage of our incentive programs designed to recognize and reward top performers.
- Maintain a healthy work-life balance with no evening or weekend shifts.
- Unlock additional earnings through our monthly bonus program.
- Benefit from the prime location of our office, just a 2-minute walk from the bus stop.

**Qualifications**:

- Proficiency in both English and French is highly desirable.
- A friendly and outgoing personality with a genuine passion for assisting small business owners.
- Exceptional interpersonal and phone communication skills.
- Demonstrated ability to thrive in a fast-paced environment and effectively multitask.
- 1-2 years of customer service or call center experience is preferred.
- Post secondary education with a degree or diploma is preferred but not required.
- Intermediate computer proficiency with a willingness to learn new systems.

**Compensation**:
Enjoy a competitive compensation package consisting of a base salary and bonuses.

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$20.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you understand this is a full time in office Monday to Friday 9 AM to 5 PM position? Please respond with a yes or I understand, to acknowledge the question.

**Experience**:

- Customer service: 1 year (required)

**Language**:

- French (required)
- English (required)

Work Location: In person

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