Bilingual (French/english) Asset Recovery Specialist

6 months ago

North York, Canada BLHR Consulting Full time

BLHR Consulting is looking for a Bilingual Collections and Asset Recovery Specialist. This is a hybrid position with 2 in-office days in North York. Working with our Asset Recovery Team and responsible for all assigned accounts placed for repossession, by seeking and recovering company assets using effective tools available. In addition, this role requires collection of payments on past due accounts, including late charges, payment penalties, interim rent, restructures, payment plans and settlements through verbal and written contact with lessee

**Essential Job Duties and Responsibilities**:

- Responsible for repossession on accounts with customers that want to pay to avoid repossession.
- Locate lessee through various skip tracing techniques if no contact with lessee.
- Confirm the asset location and best time for recovery/return.
- Research and determine the recovery fees (including but not limited to bailiff, transport, towing, storage, and sale commission)
- Research the fair market/current value of the asset to determine the best course of action (returning the asset to vendor, auction, remarketers) for best recovery (sale proceeds).
- Calculate deficiency balance once the asset has been sold
- Negotiate pay off balances, settlements, or payment arrangements
- Analyze lessee’s financial information by reviewing credit bureau (Equifax) reporting if no response to the deficiency letter and prepare for legal action
- Monitor payment arrangements placed by the Litigations Manager
- Maintain and update accurate account records, including accurate notes
- Identify accounts which need to become non-accrual or charged-off early.
- Answer and respond to all incoming calls on assigned queues.
- Other duties and special projects as assigned.

**Knowledge, Skills, and Experience required (unless otherwise noted)**:

- High School diploma or GED required, plus a minimum of four (4) years collections experience in a commercial/consumer industry, preferably with past due accounts of over thirty (30+) days.
- Strong oral and written communication in English and French language.
- Advanced computer skills including proficiency in Microsoft Office and Excel
- Interpretation of consumer credit reports including Equifax
- Excellent organizational and time-management skills. Must be detail oriented.
- Ability to research and understand the different types of equipment in the market to stay informed when working with the repossession companies.
- Strong interpersonal/internal customer service skills.
- Ability to assess if equipment is cost effective to pursue.
- Ability to research the asset fair market value and cost of recovery.
- Effectively control costs of recovery (transport, bailiff costs etc.)
- Strong creative thinking
- Ability to calculate figures and amounts such as interest and percentages.
- Strong persuasion, negotiation, problem solving and conflict resolution skills.

Pay: $60,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in North York, ON M3B 2R2

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