Bilingual Customer Care Specialist(French)

3 weeks ago

North York, Canada Alarm Guard Security Full time

**Company Description**

Senior Protection is a division of Alarm Guard Security. Proudly protecting Canadians for over 19yrs across Canada. We are in the business of saving lives

Our vision is to become the largest provider of personal emergency response services in Canada. Each year our customer base continues to grow and grow exponentially, we are great at what we do and we truly care about the health and safety of our customers.

We believe in customer satisfaction and performing at our finest. A major part of our service commitment is ensuring we carry the absolute best products available. Many of our services offer our customers a safety solution that they can afford and in most cases with no upfront cost.

**Job Summary**

We are seeking a Bilingual Customer Service Representative (French) to join our dynamic and entrepreneurial team A dynamic, energized person who specializes in customer service with a positive friendly approach demonstrating excellent interpersonal, communication, and presentation skills.

**What You'll Be Doing**
- Answer phone calls from customers and provide necessary solutions.
- Transfer data to a digital database.
- Create spreadsheets to track important customer information and orders.
- Update various data including financial transactions, customer information, inventory, the status of items, or other information.
- Organize existing data in a spreadsheet.
- Verify outdated data and make any necessary changes to records.

**What You'll Bring**
- Excellent organizational, analytical, attention to detail, and problem-solving skills.
- Excellent communication (written & verbal) and interpersonal skills coupled with a strong customer service orientation.
- Strong diplomacy skills.
- Strong track record of establishing positive internal/external relationships.

**Education and Experience Requirements**:

- Graduate or Equivalent.
- Minimum of one year of experience in a similar role is an asset.
- Technical Background is an asset.

**Job Type**: Full-time

**Schedule**: Monday to Friday

**Language**
- English (Must)
- French (Must)

**Benefits**:

- Competitive salary depending on experience
- Company offers great benefits
- Company offers career progression opportunities

**Hiring Immediately **

**Job Types**: Full-time, Permanent

**Salary**: From $16.50 per hour

**Benefits**:

- Dental care
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (required)

Work Location: In person

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