Cova - Technical Support Agent

3 weeks ago

Regina, Canada Cova Full time

**About Cova**:
Cova has been the fastest-growing software solutions company in the history of the legal cannabis industry and is now the #1 POS in North America. After launching commercially less than 4 years ago, we surpassed over 50 other companies as the industry preference. Through constant product innovation, execution of a clear growth strategy, and high integrity in everything we do, Cova delivers a premium service to its clients.
We design and build products on an open API architecture platform that elevates the dispensary retail experience. Our point-of-sale solution (POS) is purpose-built for cannabis retail and is based on years of experience in high growth/high complexity industries.
The legal marijuana market is on a fast growth trajectory with more new states legalizing every year. 5 more just passed in Nov 2020 and 2 additional states legislatively opted for retail operations in 2021.
Cova operates as a young company that spun out of a solid, well-established 20+ year old software company called iQmetrix. Collectively, our software can be found in over 20,000 stores across North America in several verticals, and we support retailers with one location and others who have thousands. Cova has invested heavily to have the industry-leading platform for enterprises and is technologically ahead of where the industry is heading.
Let's shape the next generation of cannabis retailers together and own it.

**Reports To**: Technical Support Lead

**Team Description**: Cova Software's Technical Support team is a group of passionate, detailed, and technically driven people. We love solving our partner's and customer's problems and Creating Great Experiences.

**Job Summary**:
**Responsibilities**:

- Be the first point of contact to answer partner inquiries and the second point of contact for client escalations related to Cova's multi-product platform.
- Always be looking for solutions to problems and opportunities for process improvements, efficiencies, training, and documentation.
- Evaluate, troubleshoot, replicate, document, collaborate, and escalate issues as required. Over time you will develop the skills to resolve many of these issues on your own.
- Work closely with Subject Matter Experts, Customer support representatives, Client Managers, and Development Teams on the prioritization and communication of defects, hotfixes, and any trending issues.
- Be consistently growing and challenging your knowledge base in a variety of Cova products and features.
- Contribute to team(s) knowledge management and knowledge transfer with knowledgebase and documentation contributions.

**Qualifications**:

- 1+ years Customer Service experience, ideally in a software/technology support role.
- 40 + WPM typing.
- Intermediate-level understanding of existing support processes and general product knowledge.
- Experience with Salesforce or other ticket-tracking help desk software is a plus.
- A track record of going above and beyond the normal scope of your accountabilities.

**What Really Matters**:
A lot can be learned or trained, but there are a few things that can't.
- Strongly self-motivated with a drive to succeed.
- Caring about our clients and their customers.
- Being able to collaborate with others to ensure that we all succeed together.

**Want to Join the Team?**
If you're interested in a career with Cova, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are a hybrid work environment, remote and in-office for all employees in an office city.

  • Cova - Project Coordinator

    8 hours ago

    Regina, Canada Cova Full time

    **About Cova**: Cova has been the fastest-growing software solutions company in the history of the legal cannabis industry and is now the #1 POS in North America. After launching commercially less than 4 years ago, we surpassed over 50 other companies as the industry preference. Through constant product innovation, execution of a clear growth strategy, and...

  • Cova Pay Administrator

    7 months ago

    Regina, Canada Cova Full time

    **About Cova**: Cova builds innovative software solutions for cannabis retail. Our award-winning point-of-sale platform is #1 in North America, where Cova currently powers over 2,000 stores from coast to coast and has earned a reputation as one of the most trusted brands in cannabis technology. Reliability and integrity are paramount in our mission to help...

  • Cova Pay Administrator

    3 weeks ago

    Regina, Canada Cova Full time

    **About Cova**: Cova has been the fastest-growing software solutions company in the history of the legal cannabis industry and is now the #1 POS in North America. After launching commercially less than 4 years ago, we surpassed over 50 other companies as the industry preference. Through constant product innovation, execution of a clear growth strategy, and...

  • Cova Pay Administrator

    4 months ago

    Regina, Canada Cova Full time

    **About Cova**: Cova builds innovative software solutions for cannabis retail. Our award-winning point-of-sale platform is #1 in North America, where Cova currently powers over 2,000 stores from coast to coast and has earned a reputation as one of the most trusted brands in cannabis technology. Reliability and integrity are paramount in our mission to help...

  • Cova Pay Administrator

    7 months ago

    Regina, Canada iQmetrix, Cova, Ready, and Shiftlab Full time

    **About Cova**: Cova builds innovative software solutions for cannabis retail. Our award-winning point-of-sale platform is #1 in North America, where Cova currently powers over 2,000 stores from coast to coast and has earned a reputation as one of the most trusted brands in cannabis technology. Reliability and integrity are paramount in our mission to help...

  • Cova Pay Implementation Specialist

    7 months ago

    Regina, Canada iQmetrix, Cova, Ready, and Shiftlab Full time

    **About Cova**: Cova builds innovative software solutions for cannabis retail. Our award-winning point-of-sale platform is #1 in North America, where Cova currently powers over 2,000 stores from coast to coast and has earned a reputation as one of the most trusted brands in cannabis technology. Reliability and integrity are paramount in our mission to help...

  • Store Technical Service Representative

    4 months ago

    Regina, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions. Join us and grow your career with our retail team as a Store...

  • Technical Support Analyst

    3 weeks ago

    Regina, Canada Regina Catholic School Division Full time

    Regina Catholic School Division - Position Description_ **Position Title ** Technical Support Analyst **Reports to ** Technical Services Manager, Chief Information Officer **Pay Level** Pay Level 6A **Employment Term **12 Months **Revision Date **June 2020 In a Catholic environment that fosters collegiality and supports continuous learning, the...

  • Technical Support Specialist

    6 days ago

    Regina, Saskatchewan, Canada Saskatchewan Liquor & Gaming Authority (SLGA) Full time

    Job SummaryThe Saskatchewan Liquor & Gaming Authority (SLGA) is seeking a detail-oriented and customer-focused individual to provide exceptional technical support as a Service Desk Analyst within the Information Technology Branch.This role involves working on-site and serving as the primary point of contact for clients, delivering high-quality support with a...

  • Technical Support Specialist

    2 months ago

    Regina, Canada ThoughtFocus, Inc. Full time

    **Technical Analyst - Service Desk** **Location**:Regina, SK -Hybrid (2 to 3 days/week) **Term**: 2024/12/01 - 2025/11/30 **Required Experience**: - Service Desk/Tier 1 experience > 24 months or equivalent support experience **Required Skills**: - Comfortable with a variety of basic software solutions - Good communication, time management -...

  • Technical Support Specialist

    2 months ago

    Regina, Canada Brandt Full time

    Brandt is currently seeking a Technician Support Specialist - Agriculture for our Customer Support Centre in Regina. **Duties & Responsibilities**: - Manage technical assistance requests from Brandt Service teams using the Case & Contact Management System (CCMS) from John Deere. - Investigate and research the factory’s platform data that diagnose and...

  • IT Technical Support Analyst

    7 months ago

    Regina, Canada IBITS Canada Full time

    **About IBITS**: At IBITS, we provide comprehensive IT solutions and managed services to businesses of all sizes. Our mission is to deliver top-notch IT support, ensuring our clients' technology infrastructure runs smoothly, efficiently, and securely. We are seeking a dedicated Technical Support Specialist to join our team and help us continue providing...

  • Technical Advisor

    8 months ago

    Regina, Canada Soucy Full time

    _**Job available at Soucy Track **_ **WHAT TO EXPECT** The technical advisor is the main link between the customer and the service agents and technicians. He or she analyzes and understands customer needs, proposes effective solutions, and provides explanations on the operation and technical features of the various products. He or she establishes and...

  • Service Desk Agent

    1 week ago

    Regina, Canada Government of Saskatchewan Full time $31 - $37

    Service Desk Agent - INF004808 Employment Type: SGEU Term 9 months or more Location(s): SK-Rgna-Regina Ministry: 013 Saskbuilds and Procurement Salary Range: $30.600-$37.236 Hourly Salary Supplement: included in hourly salary range (in-scope) Grade: SGEU.07. The Information Technology Division of the...

  • Technical Support Analyst

    7 months ago

    Regina, Canada Web Studio Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...

  • Intel Server Support

    2 months ago

    Regina, Canada InSync Full time

    We are looking for an **Intel Server Support **for a **12-month contract position, with possible extensions** in **Regina, Saskatchewan.** **Must be legally entitled to work in Canada.** **Hybrid schedule, at least 3 days in the office. 8 hours a day, 40 hours a week. It is NOT a remote role.** **Role Description** The Intel Server Support is responsible...

  • Guest Services Coordinator

    3 weeks ago

    Regina, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Technical Support Analyst

    1 day ago

    Regina, Canada Royal Pages Ltd. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems and...

  • Sales Agent

    3 weeks ago

    Regina, Canada Opta Inc. Full time

    Looking for independent contractor. **SALES AGENT - WESTERN CANADA** **Department** Sales **Location** Western Canada (AB, SK, MB) **Reports to** Director of Sales - Canada **KEY RESPONSIBILITIES** - Promote and sell products and services to prospective customers - Establishes productive, professional relationships with key personnel in assigned...

  • Guest Services Coordinator

    7 months ago

    Regina, Canada Compass Group Full time

    Location: Regina, SK You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist...