Technical Analyst

2 weeks ago

Regina, Canada University of Regina Full time

Faculty/Department Faculty of Business Administration Unit Business Admin-Other Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Applied Scientific Services Category Staff Number of Vacancies 1 Position Summary

Reporting to the Faculty Administrator, Business Administration, and working on the project team for the CIPCE project, the Technical Analyst position plays a vital role in meeting the information technology needs of the Faculty of Business Administration. Its primary objective is to deliver timely, reliable, and top-notch technical expertise to support faculty members, the Faculty as a whole, staff, and students. This position will:

- Provide timely, reliable, and high-quality technical expertise to support the information technology needs of the Faculty of Business Administration, including faculty members, staff, and students.
- Support the design and delivery of virtual, online, and in-person courses, ensuring their timely and successful execution.
- Oversee technical support provided by student employees, ensuring their effectiveness and adherence to standards.
- Support the use of Proctortrack to maintain academic integrity during examinations and assessments.
- Provide technical support for Faculty-related events and manage the Faculty’s computer lab and technology classrooms.
- Set up and maintain faculty and staff computers, ensuring their optimal performance.
- Troubleshoot computer systems, printers/photocopiers, and peripherals, and make recommendations for repairs, purchases, and maintenance.
- Develop and update manuals and informational materials for students, staff, and instructors.
- Collaborate with classroom instructors to develop lab programs, materials, and courseware.
- Conduct lab introductions for new Teaching Assistants and provide assistance to faculty members, staff, and students in utilizing lab facilities and specialized software.
- Maintain and update the Faculty’s website, including various web pages for affiliated schools and student groups.
- Provide guidance and best practices for layout, design, and setup of UR Courses to faculty and sessional instructors.
- Offer individual consultation to resolve technical issues with remote and online courses and provide best practices for class delivery.
- Deliver training on equipment and technology tools for faculty members and students on UR Courses and Proctortrack.
- Collaborate with Information Services (IS), Continuing and Career Education (CCE), Web Services, and faculty members to implement technical upgrades and initiatives.
- Assist students and collaborate with faculty members to address course-related issues.
- Coordinate work assignments, tasks, and support schedules for co-op students and student assistants in the Faculty, in consultation with the Faculty Administrator.

Position Requirements
- Undergraduate degree in Computer Science or Engineering, combined with at least two years experience in providing technical support for commonly used software, hardware and associated peripherals
- Ability to provide timely and reliable technical support for commonly used software, hardware, and peripherals.
- Skill in identifying and resolving technology hardware and software issues promptly.
- Proficiency in maintaining and updating websites.
- Ability to create and maintain manuals and other information sources.
- Strong communication and interpersonal skills to remain calm and provide clear and timely communication during high-stress technology problems.
- Sound judgment to objectively evaluate situations, calculate risks, and make informed decisions.
- Interest and ability to research technology best practices to make recommendations for implementation.
- High level of organization and time management skills to handle high-pressure situations, manage course design and delivery, oversee student assistants, and coordinate hardware and software maintenance.
- Demonstrated ability to learn and implement new technologies effectively and provide technology training to users.
- Commitment to delivering a high level of service to ensure the educational success of faculty, instructors, and students.
- Ability to build and maintain effective relationships with faculty, staff, and other university departments.
- Ability to evaluate a situation or problem objectively, with a clear head, and make informed decisions.
- Skill in collaborating with various stakeholders, including Information Services, Continuing and Career Education, Web Services, vendors, faculty members, and students, to implement technical upgrades and initiatives.
- Ability to coordinate work assignments, tasks, and support schedules for co-op students and student assistants in the Faculty, in consultation with the Faculty Administrator.

Physical Demands Pay Grade CUPE Phase 5 Salary Range. Status Term Work Hours Duration (if Term/Temporary) to the end of March 20

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