Inside Sales Support

5 months ago


Mississauga, Canada MySolar Full time

MySolar is proud to be the premiere solar solutions and installations service provider in Canada. We are seeking individuals with a customer care background who are interested in working in a fast-paced environment with plenty of opportunity to grow your role within the business.

We strive to provide customers with a memorable experience while encouraging homeowners to take advantage of the wonderful incentives and satisfaction of going solar by taking control of their energy and helping drive Canada to be a zero-emissions global leader.

**Experience**:

- Sales support
- following up with customers to make sure all information is submitted in order to commence their solar project.
- Handle inbound sales calls from online campaigns
- Has experience with the implementation of goal setting and Key Performance Indicates metrics to drive strong sales performance and a customer-experience-centric culture
- Oversee, optimize, and improve the customer experience and the service process from end-to-end
- Be the first point of contact for the phone system UI and functionality
- Hire, train and oversee a team of customer service representatives

**Required Experience**
- Minimum of 3 years’ experience working in customer service, call center and sales environments
- Experience leading a customer service team and the managing the sales funnel process
- A deep understanding and working knowledge of Customer Service and associated Operations (customer management, sales, marketing etc.)
- Strong communication skills (verbal and written)
- Solid multitasking skills
- Demonstrated flexibility to adapt to a constantly changing environment
- Proven ability to solve problems independently
- Strong organizational and time management skills
- High School Diploma, and experience working with CRM and ERP softwares is considered an asset

**Benefits**:

- Vast opportunities for career growth in the exciting and rapidly growing solar industry
- Ability to work from home is considered

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Reliably commute or plan to relocate before starting work to be able to attend our offices located in Etobicoke and/or North York (required)

**Language**:

- English (required)

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Mississauga, ON L5M 1K8: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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