Pos Help Desk Technician

7 days ago

Richmond, Canada Boston Pizza International, Inc. Full time

Reporting to the **Senior **Support Manager**, **Client Services **the POS Help Desk Technician is responsible for providing technology support for all Boston Pizza restaurants, business management units, and corporate offices. This position involves 24/7 help desk support, menu programming, project research, and project deployments. The role is mainly a help desk support role that provides support to store hardware and software technologies by understanding their systems to ensure timely problem resolution and to minimize service interruptions.

**Duties and Responsibilities**:

- Hardware and Software support and monitoring of all restaurant locations
- Responsible for supporting third party vendors and partners with store hardware and software configuration
- Responsible for store specific menu programming and downloading of menus, feature sheets, and special promotions
- Establish and maintain our POS Solution Centre Service Level Agreement standards with stores and all offices
- Create and maintain documented procedures for store based and corporately used technologies supported by the POS Solution Centre
- Isolate problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
- Ensure POS support expectations are met through first and second level problem determination and problem resolution efforts
- Document reported problems in the POS ticketing system and follow-up with stores to ensure timely resolution of problems and work orders
- Provide Point of Sale training and support for Corporate departments and Franchise Stores upon request
- Provide reports and statistics for key project or software deployments and initiatives
- Provide after hours 24/7 store support for required evenings and weekends on a scheduled basis
- Perform other related tasks as may be assigned

**Requirements**:

- Minimum 4 years of working knowledge of Microsoft Windows operating systems (Win 7, Win 10, POSready, CE, etc.) and Microsoft Office Suites 2013 +
- Minimum 2 years IT experience
- Working knowledge of various Point of Sale related hardware and software Systems - POSitouch preferred
- General knowledge of network protocols and topology - routers, switches, and LAN configurations
- Good understanding of antivirus software - Sophos Antivirus Suite knowledge preferred
- Excellent customer service skills with ability to communicate with technical & non-technical users
- Enthusiastic in dealing with new challenges and exercises professionalism
- Must have strong interpersonal communication and problem solving skills
- Good working knowledge and experience of Restaurant Operations
- Proactive with excellent organizational and time management skills, and multitasking abilities
- Team player but able to perform well independently
- Must be available to work evenings and weekends
- May be required to provide on-site technical support

**Desired Skills/Experience**:

- 2 Year Technical Diploma or Degree
- Strong project management skills
- Experience or understanding of Restaurant Operations

**Salary to commensurate with experience,** **in addition to providing a great benefits package

  • IT Help Desk Support Specialist

    2 weeks ago

    Richmond Hill, Canada Boston Pizza International, Inc. Full time

    Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Serving more than 40 million guests annually, Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 380 restaurants in Canada and more than $1 billion in sales. Boston Pizza has for decades enjoyed a significant takeout...

  • Help Desk Analyst

    3 weeks ago

    Richmond Hill, Canada MSP Corp Full time

    We are looking for a bright, passionate, and motivated Help Desk Analyst - Level 1 to join the team at MBC. This role requires someone with an ambitious nature for continuous learning who has 1-3 years of experience working in a help desk environment with a Managed Services company. **Responsibilities**: - The first point of contact with all client...

  • Pos Menu Programming

    7 days ago

    Richmond, Canada Boston Pizza International, Inc. Full time

    Reporting to the Client Services Support Manager, the POS Menu Programming and Support Technician isresponsible for menu programming, downloading of menus, feature/test sheets, and special promotions for all divisions of Boston Pizza International, including Franchisees, Business Management Units and Marketing Teams. This position also provides technology...

  • IT (information technology) development manager

    1 week ago

    Richmond, Canada POS King Software Inc. Full time

    IT (information technology) development manager Verified This job was posted directly by the employer on Job Bank. Posted onJune 21, 2024 by Employer details POS King Software Inc. Job details IT (information technology) development manager Verified This job was posted directly by the employer on Job Bank. Posted onJune 21, 2024 by ...

  • IT (information technology) development manager

    1 week ago

    Richmond, Canada POS King Software Inc. Full time

    IT (information technology) development manager Verified This job was posted directly by the employer on Job Bank. Posted onJune 21, 2024 by Employer details POS King Software Inc. Job details IT (information technology) development manager Verified This job was posted directly by the employer on Job Bank. Posted onJune 21, 2024 by ...

  • Help Desk Analyst

    3 days ago

    Richmond, Canada Cam Clark Auto Group Full time

    Cam Clark Automotive Group is hiring a **Help Desk Analyst **to be based out of our **Richmond**, **B.C**. location. With over 20 dealership and car service locations stretching across Alberta, British Columbia, Montana, and California, Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to...

  • Pos Menu Programming

    2 weeks ago

    Richmond, British Columbia, Canada Boston Pizza International, Inc. Full time

    Reporting to the Client Services Support Manager, the POS Menu Programming and Support Technician isresponsible for menu programming, downloading of menus, feature/test sheets, and special promotions for all divisions of Boston Pizza International, including Franchisees, Business Management Units and Marketing Teams. This position also provides technology...

  • IT Support

    1 week ago

    Richmond, Canada Global Gourmet Foods Full time

    Global Gourmet Foods is a division of Premium Brands Holdings Corporation (TSX: PBH) which owns a broad range of leading specialty food manufacturing and differentiated food distribution businesses with operations. Global Gourmet Foods is a federally registered food manufacturer who supplies premium kettle products to key accounts in both domestic and export...

  • Service Desk Technician

    2 months ago

    Richmond Hill, Canada MBC Full time

    Role Description We are looking for a bright, passionate and motivated professional Service Desk Technician. This role requires someone with an ambitious nature for continuous learning. Responsibilities First point of contact with all client requests Actively monitoring and investigating alerts on NOC dashboard Creating tickets in our ticketing...

  • Service Desk Technician

    2 weeks ago

    Richmond Hill, Ontario, Canada MBC Full time

    Role Description We are looking for a bright, passionate and motivated professional Service Desk Technician. This role requires someone with an ambitious nature for continuous learning. Responsibilities First point of contact with all client requests Actively monitoring and investigating alerts on NOC dashboard Creating tickets in our ticketing...

  • Service Desk Technician

    4 weeks ago

    Richmond Hill, Canada MBC Full time

    Role Description We are looking for a bright, passionate and motivated professional Service Desk Technician. This role requires someone with an ambitious nature for continuous learning. Responsibilities First point of contact with all client requests Actively monitoring and investigating alerts on NOC dashboard Creating tickets in our ticketing...

  • Psc Technical Support Analyst, Client Services

    2 weeks ago

    Richmond, Canada Boston Pizza International, Inc. Full time

    **Summary**: Reporting to the **Senior** **Support Manager**, **Client Services **the PSC Technical Support Analyst is responsible for providing technology support for all Boston Pizza restaurants, business management units, and corporate offices. This position involves 24/7 helpdesk support, menu programming, project research, and project deployments. The...

  • help desk technician

    2 months ago

    Richmond Hill, Canada Cotec Advanced Systems Inc. Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...

  • help desk technician

    3 months ago

    Richmond Hill, Canada Cotec Advanced Systems Inc. Full time

    Education: College/CEGEPExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use...

  • help desk technician

    4 weeks ago

    Richmond Hill, Canada Cotec Advanced Systems Inc. Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...

  • help desk technician

    2 weeks ago

    Richmond Hill, Ontario, Canada Cotec Advanced Systems Inc. Full time

    Education: College/CEGEPExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use...

  • Help Desk Technician

    2 weeks ago

    Richmond Hill, Ontario, Canada Cotec Advanced Systems Inc. Full time

    Education: College/CEGEP Experience: 1 year to less than 2 yearsTasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to...

  • Help Desk Technician

    2 weeks ago

    Richmond Hill, Canada Cotec Advanced Systems Inc. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • help desk technician

    2 weeks ago

    Richmond Hill, Ontario, Canada Cotec Advanced Systems Inc. Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...

  • Help Desk Technician

    4 days ago

    Richmond Hill, Canada Cotec Advanced Systems Inc. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...