help desk analyst
1 week ago
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
- Work setting
- Help desk
- Private company, corporation or industry
- Office building
- Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Communicate technical problems, processes and solutions
- Supervision
- No supervision responsibility
- Certificates, licences, memberships, and courses
- Microsoft certified IT professional (MCITP)
- Computer and technology knowledge
- Jira
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks
- Investigative expertise
- Background checks (pre-marital, pre-employments etc.)
- Area of specialization
- Project management
- Process improvement
- Technical support
- Business process management
- Transportation/travel information
- Own transportation
- Willing to travel regularly
- Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Own tools/equipment
- Internet access
- Cellular phone
- Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Screening questions
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- Workplace information
- Hybrid
- Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Financial benefits
- Registered Retirement Savings Plan (RRSP)
- Other benefits
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
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