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Help Desk Technician
2 weeks ago
Education: College/CEGEP
- Experience: 1 year to less than 2 years
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
**Computer and technology knowledge**:
- Android
- MAC
- Database software
- MS Office
- MS Windows
- SQL
- Mac OS
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Dependability
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
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