Front Desk Concierge

6 months ago


Victoria, Canada MD ESTHETICS Full time

MD ESTHETICS is a premier medical laser and skin rejuvenation center located in Victoria, BC. We offer the most advanced cosmetic procedures for skin rejuvenation including but not limited to Fraxel laser, IPL, CoolSculpting, Botox and dermal fillers, Volumalift, HydraFacial and laser hair removal. We are passionate about skin health and dedicated to our clients

MD ESTHETICS is growing We are currently looking to welcome full time experienced Concierge to our team. If you are committed to service excellence and would like to be a part of our dynamic environment, please submit resume with cover letter attention Jessica Holowaty.
- **Skills and training required**:_
- A dynamic, engaging personality; able to interact with a variety of personalities
- Strong communication skills; ability to communicate with discretion and sensitivity
- Proficient computer skills required including Microsoft Office, Outlook, Word, Excel
- Excellent organizational and time-management skills
- Experience working in an administrative capacity in esthetics, medical or related industry
- Experience in customer service and selling skills an asset
- Demonstrated enthusiasm for achieving and exceeding team goals
- Ability to take direction; flexibility in accepting new responsibilities as needs arise
- Self-motivated; ability to anticipate and act upon needs of co-workers, doctors and the business
- Professional appearance and demeanor required
- **Key roles and responsibilities include**:_
- Support and uphold MD ESTHETICS 5-star service excellence model in all aspects of guest interaction
- Maintaining a comprehensive knowledge of services and technologies offered in order to communicate accurate information to guests
- Attending to guests pre-treatment
- Client tracking and retention
- Communicating with service providers to optimize care
- Appointment scheduling and management
- Maintaining patient records
- Processing billing; taking payment for services and product sales; processing refunds

Wage:
Based on experience.

**Benefits**:

- Extended Benefits
- Bonuses
- RRSP Contributions
- Vacation & paid time off
- Company events & social hours
- Free on-site parking

**Salary**: $21.00-$25.00 per hour

Schedule:

- Monday to Friday

Work Location: In person


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