Concierge

6 months ago

Victoria, Canada Optima Living Full time

**Let us welcome you home to The Kensington in Victoria BC**

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours.

As the first point of contact, Concierge plays a valuable role and is responsible for ensuring exceptional service through greeting residents, staff, visitors and as well as general administrative support. Our team is passionately committed to providing exceptional resort-style services every day. The Front/Concierge Desk is the hub of the residence and you will ensure that each experience is professional, personal, and exceptionally satisfying. As Concierge, you will be responsible for providing excellent customer service to all residents, family members, visitors and all guests that come through The Kensington doors from 4pm to midnight Sunday to Wednesday.

You will report to the Administration Manager and work closely with the onsite team which includes the Leadership Team and direct-service team members. You will demonstrate innovative thinking and provide support to all team members as needed.

**Responsibilities**
- Provide a friendly and approachable image as the first point of contact
- Maintain a welcoming environment for residents, staff, and visitors
- Ability to build relationships with residents, staff, and visitors while using compassion when dealing with difficult situations
- Manage incoming calls and transfer to appropriate individual
- Respond to emergency calls immediately
- Respond to resident inquiries promptly
- Operate and maintain office equipment
- General administrative support; documentation, mail/courier, office supply inventory
- Other duties as assigned to support operational requirements
- Ensure resident daily checks are completed and procedures followed
- Execute fire, safety and emergency plan on evenings as required.
- Ensure the Concierge Desk and lobby area kept neat and tidy.
- Assume person in charge responsibilities

**Qualifications and Experience**
- One (1) year experience as a Concierge or similar role is preferred
- Completion of post-secondary administration program is an asset
- Demonstrated excellent customer service skills
- Superior interpersonal skills to interact with residents, staff and visitors
- Excellent written and oral communication skills, demonstrating strong attention to detail and accuracy
- Strong sense of ethics and the ability to handle sensitive information with tact and discretion
- Exceptional organizational skills with the ability to handle multiple tasks and priorities, strong problem solving and analytical skills
- Strong computer literacy including effective working skills with Microsoft Suite
- Ability to work independently and in a team setting
- Experience working in a fast-paced environment
- Reliable, responsible and uses sound judgement

**Conditions of Employment**
- Clear Criminal Record Check
- COVID-19 vaccination proof. This requirement may be waived if you have received an exemption through the provincial government.

IDCO6

384N8Yx231

  • Concierge

    7 days ago

    Victoria, Canada Limelight Concierge Services Full time

    **About us** Downtown high-end residential strata condominium is searching for a polished, professional, service-focused individual to join our team. Our Concierge is expected to provide a stellar service experience to all residents and visitors of the building. As the primary contact and source of information, your passion for going above and beyond will...

  • Concierge

    6 months ago

    Victoria, Canada Limelight Concierge Services Full time

    **About us** Downtown high-end residential strata condominium is searching for a polished, professional, service-focused individual to join our team. Our Concierge is expected to provide a stellar service experience to all residents and visitors of the building. As the primary contact and source of information, your passion for going above and beyond will...

  • Concierge

    2 months ago

    Victoria, Canada Limelight Concierge Services Full time

    **About us** Downtown high-end residential strata condominium is searching for a polished, professional, service-focused individual to join our team. Our Concierge is expected to provide a stellar service experience to all residents and visitors of the building. As the primary contact and source of information, your passion for going above and beyond will...

  • Concierge

    1 month ago

    Victoria, Canada Sunrise Senior Living Full time

    JOB OVERVIEW "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them – we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!" - Sunrise Team Member At Sunrise, our Concierge is responsible for...

  • Concierge

    6 months ago

    Victoria, Canada Sunrise Senior Living Full time

    Overview **_ "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"_** - **_Sunrise Team Member_** At Sunrise, our Concierge is responsible for...

  • Concierge

    6 months ago

    Victoria, Canada Sunrise Senior Living Full time

    Overview **_ "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"_** - **_Sunrise Team Member_** At Sunrise, our Concierge is responsible for...

  • Concierge

    1 month ago

    Victoria, Canada Sunrise Senior Living Full time

    **COMMUNITY NAME** Sunrise of Victoria **JOB OVERVIEW** **"It makes me feel good knowing that we make the residents' lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"** - **Sunrise Team Member** At...

  • Concierge

    6 months ago

    Victoria, Canada SUBURBAN MOTORS Full time

    **Exciting Full Time Opportunity with Suburban Motors** **Lincoln Concierge** - Lincoln Concierge is a hybrid role of providing world class service to our Lincoln owners through personal contact and connection and working with a team in a traditional auto sales/service environment. The individual that is most likely to find success in this role will have a...

  • Concierge

    2 weeks ago

    Victoria, Canada Sunrise Senior Living Full time

    Sunrise of Victoria "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!" - Sunrise Team Member At Sunrise, our Concierge...

  • Concierge

    2 weeks ago

    Victoria, Canada Sunrise Senior Living Full time

    Sunrise of Victoria"It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"- Sunrise Team MemberAt Sunrise, our Concierge is responsible for...

  • Front of House Concierge

    6 months ago

    Victoria, Canada Heartwood & Co. Full time

    At Heartwood & Co. we are dedicated to creating an unparalleled experience for our guests and our team, through passion, integrity, collaboration, leadership, and respect. We are looking for a talented, energetic and motivated front of house Concierge team member. No salon experience required, if you have exceptional attention to detail, organizational...

  • Concierge

    1 month ago

    Victoria, Canada Sunrise Senior Living Full time

    COMMUNITY NAME Sunrise of Victoria JOB OVERVIEW "It makes me feel good knowing that we make the residents' lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"- Sunrise Team Member At Sunrise, our...

  • Concierge

    1 month ago

    Victoria, Canada Sunrise Senior Living Full time

    COMMUNITY NAME Sunrise of Victoria JOB OVERVIEW "It makes me feel good knowing that we make the residents' lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"- Sunrise Team Member At Sunrise, our...

  • Client Concierge

    6 months ago

    Victoria, Canada Royal Bay Dental Co. Full time

    Are you looking for a new and exciting opportunity to be a part of a team creating the culture and work environment you’ve always dreamt of? The Client Concierge position is a hybrid role of concierge customer service alongside business administration qualifications. The individual who is likely to find the most success in this position would embody a...

  • Reception - Concierge Casual

    6 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    **Job Description**: **_ RECEPTION - CONCIERGE CASUAL_** **_ Amica Jubilee House_** **_ On Call - Weekdays or Weekends_** **_ $24.34_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and...

  • Client Concierge and Administrative Assistant

    6 months ago

    Victoria, Canada Royal Bay Dental Co. Full time

    About Us: We are a leading dental practice in Victoria, BC, dedicated to providing exceptional dental care and outstanding patient service. We are currently seeking a dynamic and organized individual to join our team in a unique hybrid role that combines the responsibilities of a Client Concierge and a Personal Assistant to the owner. **Job...

  • Reception - Concierge

    2 weeks ago

    Victoria, Canada Amica Senior Lifestyles Full time

    **Job Description**: **_ RECEPTION - CONCIERGE_** **_ Amica RESIDENCE_** **_ ( Add shift schedule.)_** Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC)...

  • Reception - Concierge

    4 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    **Job Description**: **_ RECEPTION - CONCIERGE_** **_ Amica On The Gorge_** **_ Shifts: 7AM to 3PM, _**_1PM to 9PM_** **_ Wage: $24.34/Hr_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality...

  • Reception - Concierge

    4 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    **Job Description**: **_ _**_RECEPTION - CONCIERGE_** **_ Amica Douglas House_** **_ Full Time_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to...

  • Reception - Concierge

    6 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    **Job Description**: **_ _** **_RECEPTION - CONCIERGE_** **_ Amica Somerset House_** **_ Permanent Part Time (Friday & Saturday 3:00PM - 11:00PM)_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium...