Disability Management Representative

3 weeks ago

Niagara, Canada Niagara Region Full time

**Division**:
Human Resources

**Temporary Duration**:
Approximate Duration: 24 months

**Salary Pending Review**:
**Job Summary**:
Reporting to the Manager Health, Safety and Wellness, this role is responsible for providing assistance as a member of Employee Health Services in the management of employee absence claims related to illness or injury, including Workplace Safety and Insurance Board (WSIB) claims, Short Term Disability (STD) and Long Term Disability (LTD) claims.

**Education**:

- Post-secondary diploma or degree in Health Sciences, Human Resources or a related field of study.
- An equivalent combination of education, knowledge and experience may be considered.

**Knowledge**:

- Minimum 1 year experience working in disability claims management, health services or health and safety.
- Experience in a large unionized and multifaceted work environment (1000+ staff) and/or in a large Municipal/Public Sector - 24/7 Operations is preferred.
- Knowledge of Workplace Safety and Insurance Act, Occupational Health and Safety Act and Human Rights legislation.
- Previous experience working with the WSIB, filing insurance claims and communicating with third party providers.
- Working towards Certified Disability Management Professional (CDMP), Certified Return To Work Coordinator (CRTWC) Certification, and/or Canadian Registered Safety Professional (CRSP) Designation or experience with Occupational Health & Safety is preferred.
- Experience with Schedule 2, experience with Disability Management Software i.e. Parklane system and/or experience with Ergonomics is preferred.
- CHRP designation is preferred.

**Responsibilities**:
**_ Provide assistance in the management of employee absence claims related to occupational and non-occupational absences. (35% of time)_**:

- Processes and evaluates suitability of medical documentation related to short term absences where medical is requested outside of the standard requirements set out in the respective Collective Agreement.
- Assists in completing the Employer portion of Long-Term Disability Claim Application, calculating elimination periods and preparing the employee package to be sent.
- Assists with calculating employee earnings as required by third party service providers as required.
- Returns phone calls regarding general questions about process.
- Connects with third party service providers to update claim status information.

**_ Provide administrative support to Employee Health Services. (30% of time)_**:

- Validates medical receipts received are eligible for reimbursement and processes the reimbursement accordingly.
- Assists in documenting and maintaining up-to-date standard operating procedures.
- Updates applicable intranet sites with updated forms, templates and general information.
- Assists with updating and maintaining accurate up-to-date libraries of forms and templates used in Employee Health Services processes.
- Runs various reports required to capture data for Employee Health Services.

**_ Document and track services rendered from third party service providers and coordinate cost information from originating department. (20% of time)_**:

- Assists with tracking third party services and processes for billing.
- Communicates with the requesting department to ensure accurate department information is captured to be billed.
- Runs reports to identify trends in services rendered by third parties and communicates the results as required.
- Coordinates and schedules employee service appointments.

**_ Serve as the administrator for Parklane Software. (15% of time)_**:

- Serves as Super User for Parklane Software: troubleshoot daily error logs, update user security.
- Liaises with end-users, Regional IT staff and Parklane System Administration Staff (external) with respect to system access/security and account administration.
- Ensures integrity, confidentiality, continuity, and security as it applies to account administration and system access/security.
- Supports the Health and Safety Program Advisor in creating learning materials, providing training and support to Parklane system users (e.g. Divisional Training Administrators and Regional staff).
- Perform other related duties and responsibilities as assigned or required._

Special Requirements
- Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.
- Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.

**Closing Statement**:
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY
- Phone: 905-980-6000 or 1-800-263-7215
- Be

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