Guest Services Representative
3 weeks ago
JLL supports the Whole You, personally and professionally.
JLL is seeking a dynamic individual for the role of Guest Services Representative. This is a part-time, fixed-term position and the position may require evening, weekend, and holiday availability.The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience".
WHAT YOU WILL DO
Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools
Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services location
Interact with shoppers and retailers in a courteous and efficient manner
Sell shopping centre gift cards and balance sales to transactions
Project a positive attitude over the telephone and in person
Develop and maintain strong relationships with retailers and educate them about the centre's services;
- Assist guests by providing directions/information, answering questions, and performing other centre specific services
Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs
Conduct all service functions of the Customer Relations/Guest Services location
Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan
Participate in special projects and assumes other duties and responsibilities as assigned
WHAT YOU BRING
High school education
Previous customer service experience preferred
- Sales experience (transaction management and cash management)
Positive attitude and a strong desire to provide excellent customer service
Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel
Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism
Strong written and oral communication skills, multilingual skills a plus
Conflict resolution/management skills
Must be friendly, approachable, proactive and solution focused;
Computer skills (Excel, Chrome)
Flexible and able to work days from Monday-Friday, weekends, evenings, and holidays
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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