Full-Time Female Customer Service Representative

3 weeks ago

Niagara On The Lake ON, Canada Shaw Festival Theatre Full time €40,000 - €43,000

As one of the world’s leading theatre companies and Niagara’s 20 largest employers, The Shaw is dedicated to an ongoing process of increasing diversity and inclusion in our audiences, our programs, and in all of our hiring for staff, artists, and in the recruiting of board members. The Shaw is committed to a future when our theatres joyously draw on and include all peoples, fully reflective of the world around us. As such, the Shaw Festival is an equal opportunity employer committed to a barrier-free recruitment and selection process. We encourage and invite applications from applicants who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities and those identifying as gender female. In accordance with Accessibility for Ontarians with Disabilities Act (AODA), and in keeping with our wish to ensure a fully inclusive environment, please advise Human Resources if you require an accommodation throughout the recruitment process. Position: Senior Membership Services Representative
Department: Development
To that end, we have crafted an ambitious vision for our future. Inspired by the genius of George Bernard Shaw, we use theatre to provoke curiosity, creativity and connection. True to this purpose, we will make the excellence of our art the focus of a new movement for real human encounters.
Reporting to the Membership Manager: The Senior Membership Services Representative role is to generate revenue by communicating our Case for Support of The Shaw’s Membership fundraising appeals for renewal of donor memberships, returning lapsed members and acquiring new donors. As the Senior Membership Services Rep, this position will also oversee weeknight and weekend membership tasks, acting as a point of contact for Membership needs when the Managers are not available.
Solicit charitable donations in support of The Shaw via outbound phone calling; Maintain exceptional customer service standards as a representative of the Shaw Festival by exhibiting strong communication skills, patience, professionalism and a genuine interest in our Members and Patron’s passion for The Shaw and the arts;

~ The individual has a significant understanding of the arts and arts-based philanthropy, along with a passion for theatre and support of the artists and artsworkers;

~ Being prepared to share deep knowledge about the Shaw Festival, playbill, and plays to help build rapport and advance relationships between The Shaw and patrons and Members;

~ Achieve weekly metric targets in support of Membership’s fundraising and personal goals;

~ ability to read and research account to understand patron’s depth of connection to The Shaw and their potential; Training provided;

~ Maintenance and updates of patron Portfolio and Member accounts.

In addition, the Membership Services Senior Representative will maintain responsibilities including:
~ Act as the primary point of contact for Membership services on weekdays, evenings and weekends, including problem solving for our donors;

~ Be a resource for Audience Services and Box Office regarding Membership issues and needs;

~ Lead and assist as needed in Membership events including hosting Post-Show chats and other select Shaw events in support of revenue targets and patron interaction goals.

After successfully completing a 3-months probationary period, benefits packages are available for both full-time and part-time employees.
Please Note: All new hires must provide proof of COVID-19 vaccination, (e.g. two earlier vaccinations + booster or the current COVID-19 vaccination (after October 2023) at least five days prior to start date.
Shaw Festival Theatre, Canada
Job Types: Full-time, Permanent
00 per hour
Dental care
Disability insurance
Flexible Language Requirement:
~ French not required

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