Customer Service Representative

4 weeks ago


Niagara Falls, Canada Salit Steel Full time

**What are we about?**

At Salit Steel we believe that people are our most valuable asset and that everyone on our team plays a unique role in contributing to our overall success. We are always looking for diverse and talented people who are interested in joining the Salit Steel family.

We are an integrated network of companies and partners that delivers steel solutions in North America. Now in our fifth generation, we have been family-owned and operated since 1905. We consider our customers, industry partners, and employees all to be a part of the Salit Steel family.

As a dynamic organization, we continue to evolve into new markets and develop products to better serve our customers, and we always stay true to the strong set of values that are the foundation of our business. We are passionate about delivering outstanding service and building strong relationships. In addition, we are committed to finding new ways of doing things that are better, faster and more cost-effective to provide our customers with efficiencies, new products and the best experience possible.

Headquartered in Niagara Falls, Ontario, we have operations across Ontario, as well as in Quebec, Western Canada and the US. No matter what our customers need, we either stock it or we will source it. We make sure our customers have exactly _what they need, where they need it, when they need it_. We operate steel service centres and provide reinforcing products including stock and fabricated rebar; as well as offering specialty products including assembled rebar, stainless steel rebar and mechanical tube.

**Why join us?**
- A values-driven, team-oriented environment - we are like a family
- Competitive salary and benefits with RRSP matching
- Opportunities for growth and development
- A fun place to work

**Do you have what it takes?**

The Customer Service Representative is responsible for helping to organize the flow of reinforced steel and related products through the GTA area rebar shops in order to meet customer demand and facilitate efficient operations. They will interact on a daily basis with customers and our shops to deal with conflicts and provide appropriate and timely resolutions to customer’s needs. Strong communication skills are essential in this challenging position.

**Core Duties**:

- Provide a high level of customer service by interacting with, and problem solving issues, to best serve customers
- Answer general telephone inquiries, regarding the rebar division products of Salit Steel
- Receive customer orders and advise customer when material will be available
- Post schedule board and updates with customer delivery details
- Receive information from the Production Superintendent and/or Lead Hands regarding order progress
- Schedule and Coordinate the efficient delivery of materials with customers (building shipments to optimize weights and delivery times) in conjunction with the Trucking group
- Enter order information into database, as required

**Skills**:

- Customer Service Focused
- Strong Written & Verbal Communication Skills
- Time Management
- Face-paced environment
- Attention to Detail
- Highly Organized
- Team Player

**Education/Experience**:

- High school diploma
- 3 + years of experience a Customer Service / Supply Chain / Logistics or Production Coordination role
- Strong written and verbal skills to communicate with all levels of the organization
- Experience in providing strong customer service
- We are an Equal Opportunity Employer. _Salit Steel supports and will do its best to accommodate Employees with disabilities, to the point of undue hardship for the Company. Upon request, job accommodations will take into account the Employee’s accessibility needs due to a disability._
- We appreciate your enthusiasm for Salit Steel and thank you for applying. Only those selected to move forward in the process will be contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (required)
- Steel Industry: 1 year (preferred)

Work Location: In person



  • Niagara Falls, Canada Advantage Restaurant Supply & Service Full time

    The _Customer Service Representative is_ a highly ‘customer’ focused position, to ensure customer satisfaction and understand customer needs. Your duties will also include follow-up of the Sales Order status with Vendors and the Sales department. You must be comfortable in a fast paced and ever changing environment, comfortable working with people, and...


  • Niagara Falls, Canada Boggio Family of Pharmacies Full time

    **Job description** Boggio Family of Pharmacies is looking for a Part-Time Customer Service Representative to join our team in Niagara Falls. The Customer Service Representative works in the front shop and provides excellent service to all of our patients and customers. Come join a dynamic team and start your career with us today! **Duties &...


  • Niagara Falls, Canada Boggio Family of Pharmacies Full time

    **Job description** Boggio Family of Pharmacies is looking for a Part-Time Customer Service Representative to join our team in Fonthill. The Customer Service Representative works in the front shop and provides excellent service to all of our patients and customers. Come join a dynamic team and start your career with us today! **Duties &...


  • Niagara Falls, Canada Boggio Family of Pharmacies Full time

    **Job description** Boggio Family of Pharmacies is looking for a Part-Time Customer Service Representative to join our team in Niagara Falls. The Customer Service Representative works in the front shop and provides excellent service to all of our patients and customers. Come join a dynamic team and start your career with us today! **Duties &...


  • Niagara Falls, Canada Cantex Distribution Inc. Full time

    **Position Title**: Customer Service Representative **Key Responsibilities**: - Provide accurate information about products, pricing, and order status. - Assist customers in placing orders, and provide guidance on product selection. - Process and manage customer orders, ensuring accuracy and timely delivery - Collaborate with the warehouse and logistics...


  • Niagara Falls, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Niagara Falls, Canada*** Job Title: Customer Service/Technical Support Representative (Hybrid) **Job Description**: The Customer Service/Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of...


  • Niagara Falls, Canada CF Inc. Full time

    **Responsibilities**: - Follow up on orders and status. - Answer mainframe and customer service calls. - Provide customer service support to customers, affiliates and other sales representatives. - Maintain a positive, customer-focused attitude. - Work with a team and individually. - Retrieve and distribute customer orders appropriately in regards to...


  • Niagara Falls, Canada LCBO Full time

    Location Address: 7481 Oakwood Drive, Niagara Falls Salary / Pay: $17.85/hour Job Posting Description: At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the...


  • Niagara Falls, Canada Skylon Tower - Photo Gallery Full time

    We are looking for outgoing and friendly individuals to work as a Customer Service Representative / Cashier at one of our operations at the Skylon Tower, in Niagara Falls. The job will consist of greeting guests, taking digital photos, print and sales. You do not need to be a professional photographer, and will receive training. This is a part/full time...


  • Niagara, Canada Peter Rainville - Desjardins Insurance Agent Full time

    **Company: Peter Rainville Insurance and Financial Services Inc.** **Position**: Customer Service Representative **Location of Work**: 3930 Montrose Rd, Unit 8, Niagara Falls, ON L2H 3C9 **Type**: Full Time Position **Employment Start Date**:As soon as possible **Salary Range**: $40,000 - $50,000 annually A successful Desjardins Insurance Agent is...


  • Niagara Falls, Canada Real Pure Water Full time

    Real Pure Water has an immediate opening for a permanent PART-TIME customer service representative. We are looking for a mature and reliable individual to work Monday - Saturday between the hours of 9 am - 6 pm. Additional hours may become available. Qualifications: - Excellent customer service is a must. - Must be able to lift water jugs - approx. 45 lbs...


  • Niagara Falls, Canada Real Pure Water Full time

    Real Pure Water has an immediate opening for a permanent PART-TIME customer service representative. We are looking for a mature and reliable individual to work Monday - Friday between the hours of 9 am - 6 pm. Additional hours may become available. Qualifications: - Excellent customer service is a must. - Must be able to lift water jugs - approx. 45 lbs...


  • Niagara Falls, Canada All-Risks Insurance Full time

    **Job Summary** All-Risks Insurance Brokers Limited is a full service insurance brokerage offering a broad array of property, casualty, life, health and investment products and services to the residents of Ontario. We offer our customers a choice of high quality insurance products from a number of reputable and financially secure insurance companies in a...


  • Niagara Falls, Canada Real Pure Water Full time

    Real Pure Water has an immediate opening for a permanent PART-TIME customer service representative for 7 hours per week. We are looking for a mature and reliable individual to work Saturdays between the hours of 9 am - 4 pm. Additional hours may become available. Qualifications: - Excellent customer service is a must. - Must be able to lift water jugs -...

  • Customer Service

    3 weeks ago


    Niagara Falls, Canada Hyde's Distribution Full time

    Looking for a motivated customer service representative to call on our established customer base *We represent both World Wide and well-known brands such as - Zippo - Kodak - Premier Brands - Slush Puppie etc. **Responsibilities include**: - Contacting both existing and new customers via phone and internet throughout Canada daily **Qualifications**: -...


  • Niagara Falls, Canada BMO Financial Group Full time

    6760 Morrison St, Unit 1 Niagara Falls Ontario,L2E 6Z8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Niagara Falls, Canada BMO Financial Group Full time

    7555 Montrose Road Niagara Falls Ontario,L2H 2E9 This position is for a guaranteed 15 hours per week with the potential for additional hours. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively...


  • Niagara Falls, Canada YOUNGS INSURANCE BROKERS INC. Full time

    As the largest independent brokerage in Ontario, with a history of over 100 years of excellence in customer service, and as an equal opportunity employer, Youngs Insurance Brokers Inc. offers rewarding career opportunities, coupled with a professional and comfortable work environment. Knowledge of the Hindi language an asset. Our staff values the community...


  • Niagara Falls, Canada Jessica Cavezza Insurance Agency Full time

    We are looking for a _Customer Service Representative_ to care for our clients and join our amazing team! We are a small local office that provides exceptional personal service to our clients throughout our days together. We give back to our community and support each other and truly make a difference in our customer’s lives. We recently expanded into...


  • Niagara Falls, Canada See Sight Tours Full time

    **Company Brief**: Tripshepherd, originally established as See Sight Tours, has grown to become a premier tour operator headquartered in Niagara Falls, Canada, and extending its services to over 22 cities across North America. We pride ourselves on crafting unforgettable, stress-free travel experiences for our guests by managing all aspects of their tours,...