IT Helpdesk Analyst

2 weeks ago


Toronto, Canada Stack IT Full time

Our MSP client in Toronto is looking for full-time Level 2 IT Helpdesk Support.

You may need to visit client sites on occasion in Downtown Toronto - access to the subway or car is required

***MSP Experience Required**

**Responsibilities**:

- Interpret, understand, and deliver end-user requirements.
- Troubleshooting hardware, software, and networking issues for various clients.
- M365 environment
- User setup/Maintenance
- Knowledge of Licensing
- Exchange Online knowledge (Mailflow rules, etc.)
- Intune configuration/maintenance
- MDM configuration/maintenance
- Basic Networking, LAN/WAN, Switches, Firewalls
- Workstations - Windows 10 and up
- Servers, hardware installation/configuration, Windows, Exchange and Virtual Environments (Hyper-V)
- Software;
- Office (on-prem and online)
- PSA, RMM (Connectwise a plus)
- Backup technologies (Datto, Azure, a plus)
- Familiarity with Azure environment
- Understanding of Licensing, Azure Active Directory, Configuration and migration, Users setup/configuration, Azure Backups - setup/maintenance

**Must-haves**:

- Experience in Managed Service Provider (MSP) Environment.
- Experience with Ticketing systems (Connect Wise)
- Experience with IT Glue, cloud-based IT documentation
- Experience with Windows 10, Windows Servers 2008/2012.
- Experience with Desktop and Notebook Network configuration
- Experience with LAN and WAN Technologies, Server technologies, AD, backup, RAID, RAS, VPN, etc.
- Experience with Azure Infrastructure
- Excellent customer service and communication skills to work with clients

**Job Types**: Full-time, Permanent

**Salary**: $52,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Desktop support: 4 years (preferred)
- ConnectWise: 1 year (required)
- IT Glue: 1 year (required)
- Microsoft Windows Server: 2 years (preferred)
- Managed service provider: 1 year (required)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: Hybrid remote in Toronto, ON



  • Toronto, Canada Michael Garron Hospital Full time

    Position Overview As part of the Michael Garron Hospital Information Management & Technology (IMT) department, the Project Analyst will support the change management efforts involved in the Microsoft 365 (M365) enterprise deployment efforts. The Project Analyst will enable exemplary customer service to our clinical and corporate stakeholders. The Project...

  • Support Analyst Ii

    6 days ago


    Toronto, Canada MRI Software Full time

    At MRI, our company culture is more than a talking point - it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move! The Opportunity You are a problem-solver that takes on any...

  • Business Analyst

    2 days ago


    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Data/Process Analyst

    Found in: Talent CA 2 C2 - 1 week ago


    Toronto, Canada CB Canada Full time

    Data/Process Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Data/Process Analyst. Data/Process Analyst – Job Description Working on inquiries via phone and e-mail- they have to meet SLAs and think quickly on their feet Accuracy is very important Investigation is very important Very good customer service skills Ability to...


  • Toronto, Canada e-blue Full time

    This is **E*-**Blue* Toronto, a place for games, clans & esports. Home - logo dark logo light logo. Mobile Logo. Right place for gaming. - Minimum two (2) years post-secondary education, information technology / computer systems related courses. - Previous experience in a Helpdesk or Technical Support environment as an Analyst or Technician. - A+...

  • Mainframe Analyst

    7 days ago


    Toronto, Canada Atlantis IT group Full time

    **Role - Mainframe Analyst** **Location**:Toronto, ON (Hybrid)** **Duration - Contract** Role name: Analyst Role Description: at least 5 years of Mainframe related QA experience, be a highly analytical self-starter with excellent communication skills and a flexible team player.Ability to conduct testing for complex mainframe systems with strong mainframe...

  • Data Analyst

    1 week ago


    Toronto, Canada IT vision Full time

    Job Title: Data Analyst Location: Toronto or Halifax.(Remote) Mandatory Tech skills: 1)T- sql query writing skills (Intermediate level) 2)Good understanding on data analytics, reporting tools, Cloud data services like azure synapse analytics, Data Lake, Data factory etc Understanding on data Analysis and cleansing Tableau expertise (beginner to...

  • Senior Infrastructure Analyst

    Found in: Jooble CA O C2 - 1 week ago


    Toronto, ON, Canada Live Assets Full time

    IT Jobs in Canada Job Description Live Assets | IT Staffing Solutions is hiring a Senior Infrastructure Analyst to join our client’s infrastructure team.The primary role would be to administer the company’s network and maintain, optimize and monitor Linux systems. Other responsibilities would include, improving processes, writing\updating...

  • Business Analyst

    Found in: beBee jobs CA - 2 weeks ago


    Toronto, Ontario, Canada Atlantis IT group Full time

    Role : Business Analyst Location : Toronto , ONDuration : Full TimeJob Description :Experienced in pega and Banking system, Over 8+ years of business anaylsis experience in banking system working on projects and programs spanning multiple LOB

  • Business Analyst

    Found in: beBee S CA - 2 weeks ago


    Toronto, Canada Atlantis IT group Full time

    Role : Business Analyst Location : Toronto , ONDuration : Full TimeJob Description :Experienced in pega and Banking system, Over 8+ years of business anaylsis experience in banking system working on projects and programs spanning multiple LOB


  • Toronto, Canada Atlantis IT group Full time

    **Business Analyst** **Toronto, ON** **Long Term** **Role Description**:

  • IT Helpdesk Analyst

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada Peoples Trust Full time

    Job Details Description About us: Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge...


  • Old Toronto, Canada Live Assets Full time

    IT Jobs in Canada Job Description Live Assets | IT Staffing Solutions is hiring a Senior Infrastructure Analyst to join our client’s infrastructure team.The primary role would be to administer the company’s network and maintain, optimize and monitor Linux systems. Other responsibilities would include, improving processes, writing\updating documentation,...


  • Old Toronto, Canada Live Assets Full time

    IT Jobs in Canada Job Description Live Assets | IT Staffing Solutions is hiring a Senior Infrastructure Analyst to join our client’s infrastructure team.The primary role would be to administer the company’s network and maintain, optimize and monitor Linux systems. Other responsibilities would include, improving processes, writing\updating documentation,...


  • Old Toronto, Canada Live Assets Full time

    IT Jobs in Canada Job Description Live Assets | IT Staffing Solutions is hiring a Senior Infrastructure Analyst to join our client’s infrastructure team.The primary role would be to administer the company’s network and maintain, optimize and monitor Linux systems. Other responsibilities would include, improving processes, writing\updating documentation,...


  • Toronto, Canada Atlantis IT group Full time

    **Job Title: Mobile Automation Analyst** **Location: Toronto, ON** **Duration: long Term Contract** **Desirable Skills** Manual/Automation knowledge - Mobile testing AppiumBanking knowledge


  • Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** - Job Description Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees...

  • Business Analyst

    1 day ago


    Toronto, Canada Hire IT People Inc Full time

    **Role - MDM Business Analyst** **Location: Onshore - Toronto, Canada** **Duration: Fulltime** With a global responsibility, the MDM Business Analyst will be responsible for analysing the business requirements, writing functional specifications, and coordinating the design, testing and roll-out phases. S/he will also assist the migration and interfaces...


  • Toronto, Canada Atlantis IT group Full time

    **Role TLM Business Analyst in Capital Markets** **Location - Toronto, ON - Canada** **Duration - Long Term** Business Analyst Role Description: Over 10+ years of experience as Business Analyst in capital markets reconciliations Has strong domain in capital markets reconciliations its processes & products - Cash, stock, derivatives, MM, FX, Fixed Income...


  • Toronto, Canada Atlantis IT group Full time

    **Job Title: Finance Business System Analyst** **Location: Toronto, ON** **Duration: Long Term Contract** **Skills Required**: 10+ Years of experience in **Finance domain**primarily in Banking & Financial Service Industry including 6+ Years of experience in **Business System Analyst** **General Ledger (GL), Sub-Ledgers, Chart of Accounts, Transits,...