Support Analyst Ii

3 weeks ago

Toronto, Canada MRI Software Full time

At MRI,

our company culture

is more than a talking point - it’s what makes us shine We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move

The Opportunity

You are a problem-solver that takes on any challenge. You have a curiosity to learn how things work, and excellent written and verbal communication skills to help others understand your discoveries. While you thrive in a fast-paced, innovative environment, you provide great customer service and make every interaction a positive, personalized experience.

Does this sound like you?

If it does, you may be our next Support Analyst.

As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible client experience every day. In this position, you will be the primary point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on YOU to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Skills & Other Requirements:

- 1-2 years of previous experience in customer service helpdesk environment, technical support experience preferred
- Bachelor’s degree or equivalent work experience
- Client focused with a passion for support
- Excellent organization, time and task management skills
- Technical aptitude with good problem-solving abilities (think on your feet)
- Experience working in a ticket environment, with ability to provide timely follow-through on all assigned open cases
- Good collaboration skills to work with other teams on elevated issues
- Demonstrated ability to function in a non-scripted helpdesk environment
- Excellent written and verbal communication skills
- Flexibility to work 8 a.m. - 4 p.m. ET shift, or 12:00 p.m. - 8 p.m. ET
- Hybrid working environment with 2 days mandatory in-office (Tuesday and Wednesday/Thursday) in Toronto office location (1125 Leslie St)
- Salesforce experience is an asset
- SQL query writing experience an asset
- Bilingual (French) an asset

Our total rewards may include:

- Health, Dental, and Vision Insurance Plan Options
- 20 Days Paid Time Off
- 401K, includes matching & Roth options
- 6 Flexi Any-Days (knock 2.5 hours off your day 6 times a year)
- 11 Paid Holidays
- Tuition Reimbursement
- Pet Insurance
- Variety of community engagement opportunities & charitable donation matches
- Unique perks such as a wedding limo, giveaways, holiday-themed celebrations, service awards, and much more

Who We Are:
With five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 3,000 team members to support our clients and their unique needs
- MRI Software is proud to be an Equal Employment Opportunity employer._

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