Data/Process Analyst

4 weeks ago

Toronto, Canada CB Canada Full time

Data/Process Analyst

On behalf of our client in the Banking Sector, PROCOM is looking for a Data/Process Analyst.

Data/Process Analyst – Job Description

  • Working on inquiries via phone and e-mail- they have to meet SLAs and think quickly on their feet

  • Accuracy is very important

  • Investigation is very important

  • Very good customer service skills

  • Ability to balance or multi-task

  • Any knowledge of registered products and any tax knowledge

  • Tax Production:

  • Support and assist in the generation of ad hoc queries, reporting of statistical trending based on inquiries received by the Helpdesk.

  • Generate various Tax slips and filings with CRA as required and provide Partners with necessary calculations related tax financial information

  • Responding to inquiries in a call center environment in a timely manner, ensuring information provided is accurate and service levels are met

  • Support and assist in the production of various tax products (i.e. T5s, T5008s, T3s, contribution slips etc.), gathering of income payment data, and tax information for Tax reporting.

  • Process Optimization:

  • Drive continuous improvement of the current state Tax Production model service level agreements (SLA) to enhance the client experience and operational efficiencies.

  • Analyze current state processes and perform root cause analysis for any breaks and gaps in process, including but not limited to:

  • Finding Data integrity or quality issues

  • Independently drive change and solutions for all identified root causes

  • Take a risk-based approach in applying innovative solutions to unique problems in differing lines of business and tax products

  • Liaise and drive change between multiple stakeholders (Technology, Business Architecture, Operations, Wealth Business lines etc.)

  • Recommend and summarize improvements to Management and senior leadership

Data/Process Analyst – Mandatory Skills

  • Data literacy, process optimization, data technology tools

  • Intermediate-Advanced Level Excel: write macros, VBA, formulas, manage data, able to find easier way to complete work, creativity and willing to learn

  • Strong verbal and listening skills are essential for this position in providing support and legendary service to our business partners

  • Data integrity issues and fix data, provide recommendations

  • Drive continuous improvements and perform root cause analysis (find data integrity issues, identify outdated processes and technology used)

  • 1-3 years' work experience in analytical roles (data analysis, Operations Analyst, data validation, reporting, and analytics techniques)

  • A general understanding of Banking Operations and interest in financial services

Data/Process Analyst - Nice to Have Skills

  • Bilingual - English/French

Data/Process Analyst - Assignment Start Date

ASAP – 12 months to start

Data/Process Analyst - Assignment Location

Toronto, ON – Work Hybrid

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