Tech Support Service Analyst

3 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**
- Job Description

Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees with their technical needs. You will be working in a fast-paced environment answering calls and chats.

**WHAT WILL YOU DO?**
- Monitor and categorize incoming calls and chats analyzing frequently-asked questions and defining procedures.
- Tech Support Services analysts are the first point of contact for internal employees supporting their technical needs
- Resolve Level 1 technical issues
- Escalate Level 2 support teams.
- Evaluate the efficiency of new tools and utilities, used for service desk services.
- Participate in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.
- Ensure employees receive excellent support during their engagement.
- Troubleshoot basic troubleshooting issues for Computer hardware, software, mobile devices, printers, telephony and remote access.
- Support employees by Chat and Calls.

**What do you need to succeed?**

**Must have**
- Excellent communication skills in English
- Previous Customer Service Experience
- Strong analytical and technical disposition
- Client first mindset

**Nice to have**
- Previous Service Desk Experience
- Microsoft certifications
- Knowledge of ServiceNow, Software Center
- VPN and RSA experience/knowledge

**Hours of Work**:

- Our desk is open 365 days a year, 24 hours a day. Including Statutory Holidays.
- Must be able to work 20 hrs a week. Days, Nights and Weekends.
- Initial training will be carried out over a two-week period during which you will need to be available during the day Mon - Fri.
- This is a Work From Home position.
- Require a quiet and secure space within your home to perform your role
- Strong Internet/Wifi connection required

**Job Skills**

Critical Thinking, Customer Service Management, Help Desk Services, Help Desk Support, Information Technology (IT) Support, Installation Support, IT Help Desk, IT Service Desk, IT Service Support, IT Standards, Requirements Analysis, Technical Helpdesk, Technical Support, Technical Troubleshooting, Ticketing Tool, Time Management

**Additional Job Details**

**Address**:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
20

**Employment Type**:
Part time

**Platform**:
Technology and Operations

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-02-01

**Application Deadline**:
2024-02-23

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

  • Tech Support Service Analyst

    3 days ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees with their...

  • Lead, Tech Support

    7 days ago

    Toronto, Canada Guidepoint Full time

    **Overview**: We are currently looking for a lead tech support colleague to join the team in Toronto as part of our Global IT Service Desk. The Lead, Tech Support will be responsible for providing top-tier technical support to our engineering team, C-suite, and in-office and remote employees. Responsibilities will include troubleshooting and resolving...

  • Lead, Tech Support

    5 days ago

    Toronto, Canada Guidepoint Full time

    : We are currently looking for a lead tech support colleague to join the team in Toronto as part of our Global IT Service Desk. The Lead, Tech Support will be responsible for providing top-tier technical support to our engineering team, C-suite, and in-office and remote employees. Responsibilities will include troubleshooting and resolving complex issues,...

  • Tech Analyst

    7 days ago

    Toronto, Canada BMO Financial Group Full time

    4100 Gordon Baker Road Toronto Ontario,M1W 3E8 As a Tech Analyst - SRE: - You are passionate about driving DevOps mindset and culture in a fast-paced, challenging environment where you get the opportunity to work with a spectrum of latest tools and technologies to drive forward Infrastructure-as-Code and Infrastructure-as-a-Service. - You are actively...

  • IT Support Analyst

    3 weeks ago

    Toronto, Canada CB Canada Full time

    IT Support Analyst On behalf of our client in the Public Sector, PROCOM is looking for an IT Support Analyst. IT Support Analyst – Job Description The IT Support Analyst is the face of IT and will act as a liaison between IT and the end user for IT-related needs Manage technical support related issues via ticketing system Ability to conduct research into...

  • Clinical and Practice Support Lead

    4 days ago

    Toronto, Canada Xcite Tech Full time

    **Job Summary** The CPS has exemplary product knowledge that is taught to clients and perspective clients. They maintain a high level of knowledge of competitive devices and products. The CPS performs demonstrations which have been assigned to them from the sales representatives. CPS encourage consumable sales through education and direction. CPS educate...

  • Hardware Support Analyst

    2 days ago

    Toronto, Canada procom Full time

    Hardware Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Hardware Support Analyst. Hardware Support Analyst - Job DescriptionDetailed orientatedAble to follow instructionsAble to read through service manuals and technical documentsExperience working on computer hardwareHardware Support Analyst - Mandatory...

  • Hardware Support Analyst

    3 days ago

    Toronto, Canada Procom Full time

    Hardware Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Hardware Support Analyst. Hardware Support Analyst - Job DescriptionDetailed orientatedAble to follow instructionsAble to read through service manuals and technical documentsExperience working on computer hardwareHardware Support Analyst - Mandatory...

  • Hardware Support Analyst

    2 days ago

    Toronto, Canada Procom Full time

    Hardware Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Hardware Support Analyst. Hardware Support Analyst - Job DescriptionDetailed orientatedAble to follow instructionsAble to read through service manuals and technical documentsExperience working on computer hardwareHardware Support Analyst - Mandatory...

  • Hardware Support Analyst

    2 days ago

    Toronto, Canada Procom Full time

    Hardware Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Hardware Support Analyst. Hardware Support Analyst - Job DescriptionDetailed orientatedAble to follow instructionsAble to read through service manuals and technical documentsExperience working on computer hardwareHardware Support Analyst - Mandatory...

  • Technical Support Analyst

    3 weeks ago

    Toronto, Canada CB Canada Full time

    Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst. Technical Support Analyst – Job Description Provide leadership for the provision of technical expertise in development and support of activities, processes, procedures and tools for protecting information security with a focus on...

  • Hardware Support Analyst

    2 days ago

    Toronto, ON, Canada Procom Full time

    Hardware Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Hardware Support Analyst. Hardware Support Analyst - Job DescriptionDetailed orientatedAble to follow instructionsAble to read through service manuals and technical documentsExperience working on computer hardwareHardware Support Analyst - Mandatory...

  • Analyst, Output Services

    4 weeks ago

    Toronto, Canada Laurentian Bank Full time

    Seeing beyond numbers **TM** At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across...

  • Hardware Support Analyst

    2 days ago

    Toronto, ON, Canada Procom Full time

    Hardware Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Hardware Support Analyst. Hardware Support Analyst - Job Description Detailed orientated Able to follow instructions Able to read through service manuals and technical documents Experience working on computer hardware Hardware Support Analyst - Mandatory...

  • Salesforce Financial service cloud tech

    4 weeks ago

    Toronto, Canada Tata Consultancy Services Full time

    About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed...

  • Salesforce Financial service cloud tech

    4 weeks ago

    Toronto, Canada Tata Consultancy Services Full time

    About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed...

  • Salesforce Financial service cloud tech

    4 weeks ago

    Toronto, Canada Tata Consultancy Services Full time

    About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and...

  • Application Support Analyst

    3 weeks ago

    Toronto, Canada CB Canada Full time

    Application Support AnalystOn behalf of our client in the Banking Sector, PROCOM is looking for a Application Support Analyst.Application Support Analyst – Job DescriptionSupporting test environmentAttending project meetingsManage/Work/Test given stacksApplication Support Analyst – Mandatory Skills2+ years of similar experienceFamiliarity withRed Hat...

  • Decision Support Analyst

    2 weeks ago

    Toronto, Canada St. Michael's Hospital Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

  • Brand & Creative Services Analyst I

    4 weeks ago

    Toronto, Ontario, Canada Hill & Knowlton Full time

    Hill & Knowlton is the global strategic communications leader for transformation. We help brands, businesses and leaders build reputation, manage risk, and create breakthrough opportunities for growth. Founded in 1927, today's Hill & Knowlton operates 70 offices in over 30 countries, providing advisory, public relations and creative solutions to local and...