IT Helpdesk Analyst

3 weeks ago

Toronto, Canada Peoples Trust Full time

Job Details

Description

About us:

Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values; Strength-Based, Relationship Focused, and Passionate Execution. We believe people don't choose a company to work for, they choose a company to join. We also believe that people come first and each day we strive to be willing, trustworthy, and creative. Our employees prioritize risk-based practices and procedures in order to remain risk intelligent and compliant.

About the work environment:

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 9:00am and 5:30pm with flexibility around start & end times.

About you: 

You are technically proficient with a passion for helping others. You are calm and patient under pressure and have a gift for explaining technical issues in an easily understood fashion. You are experienced with troubleshooting the needs of corporate users, their computers and their application software. You are a self starter with the ability to manage multiple priorities in a cross functional, collaborative, and supportive team. 

About you / qualifications:

Post secondary degree or diploma in information technology from a recognized institution 4+ years of experience in a technical support role Experience working with a financial institution Proficient with troubleshooting end user computers and devices, and their OS Experience with enterprise applications, including M365, SharePoint, MS Defender, Intune and ServiceNow Foundations certificate in ITIL an asset Basic knowledge of Microsoft TCP/IP network. Understanding of sub-netting an asset Detail oriented with the ability to approach problems logically and prioritize responsibilities with minimal guidance Excellent interpersonal, communication and organization skills Support oriented with the ability to provide clear and accurate instructions to users in a variety of situations

About the day-to-day :

Responds to incidents by investigating problems and taking corrective action Undertakes root cause analysis for hardware and software related problems Completes requests such as; install, configure, modify, and tests computer hardware such as workstations, printers and other peripherals; installs and test software according to established procedures Performs preventative maintenance of computer hardware systems Supports a variety of Microsoft core services such as Microsoft Exchange, SharePoint, CRM and banking systems Creates training and reference documentation for corporate users Ensures that IT standards and procedures are adhered to

Annual Compensation:

Peoples Group is pleased to offer employees a competitive annual salary and discretionary profit share opportunity. Salary for this position will vary between $60,000 and $70,000 per year depending on the knowledge, skills, abilities & experience that the chosen candidate possess. As part of our recruiting process, shortlisted candidates will be asked their salary expectations for this position.

Help us get to know you better by answering our application questions Your participation is an expected and essential part of our selection process.

NOTE: Please accept our utmost appreciation for your interest; however only those applicants under consideration will be contacted. Peoples Group is an Equal Employment Opportunity employer.

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