Program Administrator

2 months ago

Toronto, Canada University of Toronto Full time

**Date Posted**:11/28/2023
**Req ID**: 35151
**Faculty/Division**: OISE
**Department**: Dept of Curriculum, Teaching & Learning
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00053410

**Description**:
**About us**:
OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research. As one of the largest and most research-intensive faculties of education in North America, OISE is an integral part of the University of Toronto - Canada’s most dynamic and comprehensive institution of higher learning.

OISE is committed to enhancing the social, economic, political and cultural well-being of individuals and communities locally, nationally and globally through leadership in teaching, research and advocacy. A unique place to work, learn and grow, OISE addresses current and emerging challenges with the scale, academic excellence and collaborative energy that few institutions in the world can claim.

The Department of Curriculum, Teaching and Learning is the largest of four departments at the Ontario Institute for Studies in Education (OISE). With a diverse community of tenured, research, and teaching stream faculty, the department offers a wide-range of graduate courses and programs relating to academic scholarship and professional practice.

**Your opportunity**:
**Your responsibilities will include**:

- Advising students on program and/or course requirements by probing and providing a range of options and possible consequences
- Responding to routine admissions and awards enquiries and referring complex enquiries as appropriate
- Keeping well-informed on changes to courses, program requirements, policies and procedures
- Collating and organizing data for various reports
- Verifying the accuracy of information posted on digital platforms
- Tracking and monitoring student course enrollments
- Monitoring student degree progress
- Gathering materials for accreditation and/or program review according to requirements

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum two (2) years of recent and relevant experience in graduate student services and program support in an academic setting.
- Experience providing front line student services and advising on programs of study and other related information.
- Experience with data collection and manipulation, admissions systems, course management and administration, scholarships and grants are required.
- Experience with international student admissions.
- Experience with online courseware systems such as Quercus, including posting materials on the Web.
- Experience with coordinating program logistics, including course/exam timetabling, maintaining calendars, coordinating rooms assignments, and preparing documents and correspondence.
- Experience with student information systems such as ROSI.
- Event planning experience is required.
- Experience providing some care to students and providing referrals to services for support to individuals in distress.
- Experience working in a busy, fast-paced environment with a high volume of student inquiries.
- Demonstrated intermediate skills in MS Office 365 (Word, Excel, Power Point and Outlook); MS Teams, Zoom, SharePoint, as well online survey tools.
- Excellent interpersonal skills and communication skills (both verbal and written) and the ability to effectively communicate with students, staff and faculty.
- Ability to create a welcoming environment for students and provide excellent customer service.
- Demonstrated excellent organizational and time management skills, attention to detail and accuracy; Strong analytical and problem solving skills, professional manner, tact, diplomacy, ability to work well with all levels of faculty, staff and students.
- Accuracy and initiative in handling multiple priorities. Ability to meet deadlines and work independently.
- Demonstrated ability to handle conflicting priorities and deadlines; to interpret and advise on policy.
- Ability to learn new information and adapt to new processes quickly and at a detailed level.
- Knowledge of Faculty, School of Graduate Studies and University of Toronto regulations, practices, programs and admission requirements.
- Awareness and sensitivity to diversity issues.

**To be successful inthis role you will be**:

- Accountable
- Approachable
- Communicator
- Diplomatic
- Organized
- Problem solver
- Resourceful

**Closing Date**: 12/07/2023, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Student Services
**Recruiter**: Jennifer Tucker

**Lived Experience Statement

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