Associate Training Coordinator

3 weeks ago

Red Deer, Canada Red Deer Polytechnic Full time

**Please see Special Instructions for more details.**:
Position description under classification review.

**Posting Details**:
Position Information

**Position Title**
- Associate Training Coordinator**Position Summary**
- Continuing Education and Corporate Training is seeking a dynamic and organized individual to join our team as an Associate Training Coordinator.- Reporting to the Business Solutions Manager, this role will be instrumental in the planning, coordination, and execution of corporate training programs, courses and events. The responsibilities encompass overseeing non-credit/corporate program logistics, ensuring seamless delivery, and fostering exceptional client, learner, and instructor experiences while also contributing to business development efforts. If you are passionate about training and development, possess excellent organizational and communication skills, and thrive in a fast-paced environment, we want to hear from you**Position Responsibilities**
- Provides Training Development Lead insights during course costing development; validates and confirms all course content dates and data before submission to Business Solutions Manager
- Monitors enrollment numbers for all assigned programs; brings in marketing to address enrollment concerns. Regularly monitors student enrolment, program progress, and student/program satisfaction and identifies opportunities to improve service
- Reviews website and registration website to ensure marketing and course content is accurate and current
- Supports Training Development Lead in non-credit curriculum review and development; identify ineffective curriculum content prior to blackboard loads
- Coordinates the overall program delivery process; proactively solving problems and putting solutions in place to have top quality program experience for learners
- Review Course Evaluation data and provide executive recommendation on continuous program improvement
- Supports Training Solutions Assistant in hearing and solving student questions and complaints; escalates complex issues to Lead
- Coordinates issues of attendance with instructor, student and/or client
- Coordinates corporate client learner wrap-up celebrations, as appropriate
- Is the initial point of contact for non-credit instructors seeking support. Develop relationships with Instructors to support quality learner experiences; guides instructors on processes, supports, use of classroom tools, attendance, etc
- In collaboration with the Training Development Lead, coordinates onboarding/offboarding paperwork and training for all Instructors in portfolio. Addresses instructor questions during onboarding
- Supports the review of analytics to improve learner retention
- Advocate improvements to heighten the learner/client experience

**Required Qualifications**
- Two (2) years of post-secondary training, completion of a community college certificate including trades apprenticeships or equivalent.
- Two years experience in coordinating programs, including planning, scheduling, and logistics management
- Experience with Program/Curriculum development/delivery
- Strong customer service skills to interact effectively with students, instructors, and program participants
- Ability to be successful in an entrepreneurial environment
- Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment
- Effective problem-solving and analysis skills to address issues that may arise during program delivery and find practical solutions
- Excellent written and verbal communication skills to convey information clearly and professionally. Including interpersonal and conflict resolution skills
- Demonstrates sound judgment, reflective decision making and political acumen
- Ability to manage competing priorities in a fast-paced environment
- Strong attention to detail to ensure accuracy in program materials, communications, and scheduling
- Ability to work collaboratively with colleagues, instructors, and external partners to achieve program objectives
- Ability to travel to key markets and work flexible hours as needed
- Experience or knowledge in event planning and coordination, including managing venues, catering, and event logistics, an asset
- Basic understanding of data management and reporting to track program metrics and analyze performance
- Ability to adapt to changing priorities, requirements, and circumstances in a dynamic work environment
- Strong interpersonal skills to build positive relationships with stakeholders and create a supportive program environment
- Resourceful in finding solutions and leveraging available resources to enhance program delivery and participant experience
- Openness to learning new skills and staying updated on industry trends and best practices in program coordination

**Preferred Qualifications**
- Four (4) year undergraduate degree
- Project Management Certification desired
- LERN Certified Program Planner an asset

**Salary or Hourly?**
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