Operations Coordinator

4 weeks ago

Toronto, Canada The Junction BIA Full time

**ABOUT THE JUNCTION BIA**

A Business Improvement Area (BIA) is an association of commercial property owners and tenants within a defined area who partner with the City to create thriving, competitive, and safe business areas that attract shoppers, diners, tourists, and new businesses. The Junction Business Improvement Area is a community-driven non-profit organization dedicated to promoting the economic and cultural vitality of the Junction.

**JOB TITLE: OPERATIONS COORDINATOR**

As part of The Junction BIA staff reporting to the Executive Director, the Operations Coordinator works as part of a close-knit team while coordinating key organizational initiatives, including activations, events, and projects. This role includes managing contracts, budgets, and relationships related to public realm beautification and streetscape improvements, including banners, pole wraps, landscaping, and maintenance of public spaces.

**Responsibilities related to Member Engagement and Advocacy (15%)**:

- Builds and maintains a strong relationship with business members of the BIA to provide proactive resources, support, and guidance.
- Monitors government policies and works with the Marketing Manager, when available, to report relevant updates to members.
- Cultivates strong relationships with relevant City of Toronto staff and departments, elected officials from all levels of government, and other relevant agencies. Initiates meetings as required.
- Advocates on behalf of the membership to all levels of government and City staff to ensure that small business concerns are considered when creating and implementing policy. May include drafting letters of advocacy or support.
- Represents the BIA at stakeholder and government meetings, actively engaging in discussions and fostering collaboration.
- Monitors City of Toronto agendas and notices for issues that may impact the BIA or its members.
- Assists the Executive Director in developing the organization’s strategic plan, including initiatives to keep the Junction at the forefront of Toronto’s economic recovery.

**Responsibilities related to Project and Event Management (40%)**:

- As required, coordinate all production and technical aspects of the Window Wonderland outdoor art exhibition, the CaféTO program, and other smaller events and projects.
- Collaborates with the Executive Director to generate creative concepts and brainstorm ideas. Utilize experience and event knowledge to help develop a plan for executing these ideas.
- Provides site inspections to ensure the viability of project aspects. This may include testing all equipment to ensure that the equipment functions up to standard, measuring and mapping spaces for site activations, and solving technical errors and event issues.
- Manages the Operations portion of project budgets (not including marketing).
- Manages first-draft grant writing for projects and events.
- Facilitates expansion projects, including assessing feasibility, outlining timelines and targets, gathering feedback, organizing Open House events, and booking one-on-one meetings.

**Responsibilities related to Streetscaping and Beautification (25%)**:

- Oversees initiatives related to streetscaping, public realm improvements, and on-street operations.
- Manages all contracts, budgets, and implementation plans related to public realm improvements, including implementation of capital projects. This includes banners, pole wraps, pressure washing, public space maintenance, and other contracts that may be needed.
- Administers the Request for Proposal (RFP) and contract administration process, including vendor pre-qualification, information distribution, and handling of vendor requests to specification.
- Tracks and reports on local development projects related to on-street operations, accessibility, urban planning, and streetscape development.
- Conducts regular inspections of public realm assets and reports issues to the relevant department.
- Liaises with key stakeholder groups, including staff and elected officials at government departments and agencies at all levels as required. Attends outside stakeholder meetings related to local projects and priorities (may include evenings and weekends).
- Oversees the daily activities of street cleaning by the BIA, either through the Beautification Team or contracted services, to ensure the best possible upkeep of the area, including (but not limited to): litter removal, poster removal, graffiti removal, and sweeping. Procures equipment when necessary.
- Researches and implements new programs to enhance the Junction's appearance, including lighting, streetscape furnishing, holiday décor, planting, and public murals.
- Coordinates relevant communications regarding filming, road closures, and construction.

**Responsibilities related to General Administration (20%)**:

- Maintains up-to-date file system, either hard copies or on the computer network, saving all digital files to appropriate shared drive folde

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