Applewood Auto Group
7 months ago
It's All Good At Applewood
We are looking to grow our admin team by recruiting for a Full-time Receptionist. This is for one of our dealerships in the Langley area, so you must be able to commute to Langley on a daily basis.
Our team is looking for a full-time receptionist to join our growing team. We are looking for an individual who is enthusiastic, motivated, organized and able to work in a fast-paced environment.
At Applewood we want every client that comes in to have a Best In Class experience, therefore going above and beyond their expectations is a must. It is an asset if you have customer service skills
**Roles and Responsibilities**:
- **Greeting customers**:The receptionist is responsible for greeting customers as they arrive at the dealership. The receptionist must be friendly, professional, and able to communicate effectively with customers.
- **Answering phone calls**:The receptionist is responsible for answering and directing them to the appropriate department or person. The receptionist must have a good knowledge of the dealership's operations and be able to provide accurate information to customers.
- **Handling administrative tasks**: The receptionist is responsible for handling administrative tasks such as filing, data entry, and organizing paperwork. The receptionist must be organized and detail oriented.
- **Maintaining a clean and organized workspace**: The receptionist is responsible for maintaining a clean and organized workspace, including the reception area and any customer waiting areas. The receptionist must ensure the dealership presents customers with a professional and welcoming image.
- **Supporting other departments**: The receptionist may be asked to support other departments in the dealership as needed. This could include coordinating events, assisting with marketing efforts, or conducting basic research.
**Measurables**:
- **Customer satisfaction score (CSI)**: This measures the satisfaction customers have with their experience when interacting with the receptionist. This can be measured through surveys or feedback forms.
- **First call resolution rate**:This measures the percentage of calls that are resolved during the first interaction with the receptionist without the need for follow-up actions. A higher rate indicates efficient and effective handling of customer inquiries.
- **Average wait time**:This measures the average time customers spend waiting to speak with the receptionist. A lower wait time indicates efficient management of customer traffic and can improve customer satisfaction.
- **Call abandonment rate**: This measures the percentage of calls that are abandoned by customers before speaking with the receptionist. A lower abandonment rate indicates better customer service and more efficient management of incoming calls.
- **Administrative task completion rate**:This measures the percentage of administrative tasks assigned to the receptionist that are completed accurately and within the given timeframe. A higher completion rate indicates strong organizational skills and attention to detail.
**Compensation**:
**Our Core Values**
**Best-in-Class Experience**: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.
**Find a Way to Say Yes**: We take full ownership, embracing the responsibility to “Make Things Better.
**”Team Beats with One Heart**:We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.
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