Automotive Service Advisor

3 days ago

Langley, Canada Applewood Auto Group Full time

Want to see for yourself how "It's All Good At Applewood"?

We are currently recruiting for a full-time Automotive Service Advisor to join our team at our **Applewood** **Nissan Langley service location.**

Our Service Advisors are responsible for the customer experience resulting in service sales volume as well as customer retention. To achieve this, they must have a strong knowledge of the services offered and how they benefit the customer’s lifestyle and automotive maintenance needs.

**Job duties include, but are not limited to**:

- Meet and greet all customers promptly and professionally
- Ensure all steps of check-in, including walk around inspection are followed without failure
- Walk around inspections to be performed each and every time
- Review history of the vehicle maintenance - review with customer, checking for outstanding recalls or campaigns
- Offers service based on vehicle history and previous recommendations
- Address and document ALL vehicle’s concerns, clarifying where needed
- Present recommended services and overcome objections
- Document all declined service
- Update customer every two hours on status of repair, even if there is no further information

**Applewood Auto Group Benefits**
- High energy & fun atmosphere
- 10 Dealerships and counting
- Group events, Family Day, Holiday Party, BBQ, and more
- We support local communities, charities, and sports teams.
- Ongoing Training (Manufacturer & internal)
- Health, dental, insurance, paid time off and much more..

**What You'll Bring**

At Applewood, our core values include:
1. All Applewood Team Members provide exceptional service to their clients and each other, like they would to their favourite Rockstar, Celebrity, or Hero.

2. Applewood Team Members are problem solvers who will work hard to find a way to say “YES”.

3. Applewood Team Members come to work to work. We expect our team members to work smart and hard towards their goals and the dealership goals.

**Why Applewood Auto Group**

Our Team Beats with One Heart, need we say more? We offer a fun environment with an ever-growing company.

**Compensation**

We offer a base salary with the potential to earn additional bonuses on a monthly basis which could mean earning up to $70K+ for our top performers.

**How to Apply**:
At Applewood, we value diversity, equity and inclusion. We welcome all applicants with diverse backgrounds and will never discriminate based on race, religion, gender, identity, age, experience and anything else you can think of. If you need any special accommodation during our recruitment process, please let us know. We are more than happy to assist.

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- 10 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Langley, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):
**Experience**:

- Automotive Service Advising: 1 year (required)

Work Location: One location

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