Applewood Auto Group
4 days ago
It's All Good At Applewood Our Business Development Center (Call Center) is looking for an outgoing, customer service-oriented BDC Representative and it's fully remote
During the first 3 weeks of employment, you will need to commute to Richmond for training purposes, then you will be transitioning into a fully remote role
**The Position**
You're naturally friendly and just want to help people. Someone drop a $5.00 bill on the street? You instinctively grab it and hand it back to the owner. A customer looking lost on our lot? You quickly go up to them and ask them how you can help. Our BDC Reps help coordinate appointments for our Service customers, but they are gearing up to do so much more...mainly, BUSINESS DEVELOPMENT...in other words, help drive business to our stores You'll do all of this over the phone, so you have to have a friendly voice.
**Measurables**
**Appointment Show Rates**:This measures the percentage of scheduled appointments that result in a customer visit to the dealership, indicating the effectiveness of the BDC team member in setting and confirming appointments.
**Retention Rate**:This measures the percentage of customers who service their vehicles two times per year
**Customer Satisfaction**:This measures customer satisfaction with the overall sales experience, including responsiveness, professionalism, and helpfulness of the BDC team member.
**Sales Revenue**: This measures the amount of revenue generated by the BDC team member through vehicle sales, service appointments, warranties, and other associated products, indicating the overall business impact of the BDC team on the dealership's bottom line.
**Our Core Values**
**Best-in-Class Experience**: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.
**Find a Way to Say Yes**: We take full ownership, embracing the responsibility to “Make Things Better."
**Team Beats with One Heart**: We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.]\
**Our Commitment to Diversity, Equity, and Inclusion**
At Applewood Auto Group, we strongly believe that diversity, equity, and inclusion (DEI) are essential pillars for creating a successful and thriving workplace. We value the unique backgrounds, perspectives, and experiences of every individual and recognize the positive impact it has on our company's culture and overall success.
We are committed to fostering a diverse and inclusive environment where everyone feels valued, respected, and supported. By bringing together individuals from different backgrounds, ethnicities, genders, sexual orientations, abilities, ages, religions, socioeconomic statuses, and more - we can cultivate an enriching community that drives innovation and creativity.
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