Training and Development Manager

1 week ago

Mississauga, Canada HOYA Vision Care Full time

**POSITION OBJECTIVE**
The Training and Development Manager is responsible for the training of the Company’s operations employees through the delivery and evaluation of training programs targeted at improving employee service and support performance. This position will develop and use current systems to train employees in developing skills that enable them to perform their jobs and their ongoing development. The Training and Development Manager will also develop training processes for lab employees when changing jobs, for career progression, and ongoing training, and assist managers with developing training material and plans for their department needs.

**ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING**:

- Develop and conduct job training and development programs for operations employees. Responsible for creating the curriculum including creating PowerPoint presentations, delivering the training, and keeping the training up to date with any changes in procedures, technology, etc.
- Develop material to train newly hired operations employees on basic optics, terminology, and the lens production process. Provide training for specific positions and assist supervisors with on-the-job training and train-the-trainer programs. Maintain employee tracking system to ensure all employees have completed required and assigned training.
- Develop a curriculum for employee development and career progression which will also include personal skills training that is not job specific. Work with upper management to create training and experience goals to develop employees to be able to advance to the next job level such as Technician 1 to Technician 2.
- Work with the regional Lab Managers, Director of Operations, Engineering and others on specific training goals and objectives. Training will be deployed to all regional centres and travel will be required to these locations.
- Seek feedback on the training programs conducted form the employees to implement changes geared towards continuous improvements in the training programs.
- Plan and deploy training programs in the Operations organization to meet the strategic goals and objectives of the company.
- Work on special projects as requested from management.

**INSTRUCTIONAL DESIGN &SKILLS**
- Design courses at the strategic needs of the departments
- Coordinate with departments to have an agreed upon design and organization to online and live courses (design process)
- Assist with formatting and course material creation
- Provide editorial review of training materials to ensure grammatical and style accuracy based on style guide requirements.
- **Support version control of training materials of Core processes, Process control through regular Audits and creating SOP’s and Work Instructions. Support the development of QMS system.**

**COMPETENCIES**
To perform the job successfully, an individual should demonstrate the following competencies:

- **Strategic Thinking -** Develops strategies to achieve organizational goals; Adapts strategy to changing conditions.
- **Business Acumen -** Understands business implications of decisions; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- **Professionalism -** Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- **Problem Solving -** Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
- **Project Management -** Develops project plans; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- **Change Management -** Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
- **Ethics -** Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- **Organizational Support -** Follows policies and procedures; Supports organization's goals and values.
- **Judgment -** Displays willingness to make timely decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
- **Motivation -** Sets and Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- **Planning/Organizing -** Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- **

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