Franchise Training

4 months ago

Mississauga, Canada Red Swan Pizza Full time

**About us**

Swan Pizza Limited operates pizza restaurant franchise system under trade name "Red Swan Pizza". We are the new standard for pizza with 130+ locations all over Canada. Fresh and diverse meals that blow away your expectations made from innovative recipes with quality ingredients.

At Red Swan Pizza, you will help us carry out our mission to satisfy customer cravings by creating and serving a wide variety of deliciously different pizzas with quick service, quality ingredients, reasonable prices, and unbeatable value.

**Position Summary**:
The person in this position responsible for providing training to Restaurant Owners on operations matters including Pizza recipe understanding, Guest service, products, equipment, standards and management practices.

**Required Skills**:

- Education in Food Service and Management
- 3+ years of Restaurant and Franchisee operations experience
- Must have Onatrio G driving license
- Must be Permanent Resident or Canadian Citizen.

**Essentials Functions**
- Prepare, organize and deliver all aspects of large-scale training sessions to Restaurant owners
- Deliver targeted in-restaurant training to small groups on tactical operations procedures and best practices
- Develop training materials, including trainee and instructor guides, job aids, assessments and support tools
- Create and deliver reporting on KPI progress, including training completion and satisfaction
- Analyze data (SOS, Guest Feedback, REV, profitability) to assess effectiveness of training and adjust strategy accordingly
- Develop and manage relationships with Restaurant teams and owners
- Work with the corporate team to manage the operations of the corporate store.

**Knowledge / Skills / Abilities**
- Human Relations - ability to work in teams, interact with others across departments/roles, develop relationships, etc.
- Self Management - self-directed with the ability to deal with distraction, repetition, prioritization, fluctuations in workload, ambiguity, etc.
- Mathematical - knowledge of basic math (addition, subtraction, multiply, divide and percentages). **Communication - excellent written, verbal, organizational and communication skills.**:

- Time Management - the ability to multi-task, prioritize, and execute efficient work processes.
- Supply Chain Management - knowledge of principles and methods for moving goods.
- Customer Service - knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of food raw materials, manufacturers, producers etc.
- Problem Solver - ability to problem solve and develop solutions to a variety of complex problems by comparing, classifying, innovating, analyzing, coordinating, copying, etc. May refer to established precedents and policies.''

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Salary**: $22.00-$30.00 per hour

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Ability to Commute:

- Mississauga, ON L4W 1V5 (required)

Ability to Relocate:

- Mississauga, ON L4W 1V5: Relocate before starting work (required)

Work Location: In person

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