Service Advisor and Equipment Rental Coordinator

2 months ago

Amherst, Canada Fort Equipment Full time

**Who we are**

Located in Amherst, Nova Scotia, Fort Equipment is a full-service agriculture and construction equipment dealership. For almost 45 years, we have been representing industry leaders of agriculture, construction, and turf equipment like Kubota, Woods, and HLA. We stock a large supply of quality new and used tractors and implements to fit the needs of farmers, homeowners, landscapers, and contractors.

We are a full-service dealership and service everything we sell. Because our team members own and use the very equipment we sell, along with decades of combined training and experience, we can give our customers the best advice and service.

As a result of an internal promotion, we are looking for someone to help us continue to provide a high-level customer support in our Service and Rental Department.

**Responsibilities for this position**:

- Assist the Service Manager in coordinating the daily operations of the service department.
- Assist the Service Manager with managing schedules and work assignments.
- Maintain excellent relationships and high level of communication with Service Technicians and Drivers.
- Be the first point of contact for customers to discuss their Service or Rental needs, both on the phone and in-person. Actively listen to our customer's concerns and service needs, and summarize to ensure you’ve understood them correctly.
- Check the Service and Rental schedule for availability, and offer appointment times that align with the customer’s requirements. Suggest any additional services or repairs that may be beneficial, and provide information to explain why they may be considered.
- Prepare repair estimates for both timelines and costs, and inform customers of any material changes to the initial estimate as early as possible. Keep detailed notes regarding the agreed services as well as Technician’s comments.
- Ensure all customer, internal and warranty work orders are accurate and complete.

**Skills**:

- Strong communication skills and ability to accurately document as required
- Work well as part of a team and independently
- Strong organizational skills
- Computer literacy
- Customer service skills
- Strong problem-solving skills

**Education**:

- Minimum Grade 12

**Experience**
- 2+ years experience as a Service Advisor, preferably with Agricultural / Commercial equipment and implements
- Experience operating and / or repairing Agricultural / Commercial equipment an asset
- Valid Driver's License and a clean Driver Abstract

Pay: From $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Application deadline: 2024-09-17
Expected start date: 2024-09-30

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