Automotive Service Advisor

6 months ago


Amherst, Canada Allen Auto Group Full time

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department.

**Duties**:

- Greet customers and assist them with their service needs
- Schedule appointments and manage the service department's calendar
- Consult with customers to understand their vehicle concerns and recommend appropriate services
- Provide accurate estimates for repairs and maintenance services
- Upsell additional services or products to enhance the customer experience
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicles throughout the service process
- Process payments and handle cash transactions
- Maintain accurate records of customer interactions and service history

**Skills**:

- Strong mechanical knowledge and understanding of automotive repair processes an asset
- Excellent customer service skills with the ability to build rapport and establish trust
- Proven sales ability with experience in advising on products or services
- Proficient in cash handling procedures
- Familiarity with dealership operations and service department processes is a plus

At our company, we offer competitive pay rates, a supportive work environment, and opportunities for career growth within the automotive industry. If you have a passion for cars, enjoy working with people, and have the skills required for this role, we would love to hear from you.

Pay: From $37,500.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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