Supervisor, Facilities Operations

4 weeks ago

KitchenerWaterloo, Canada Region of Waterloo Full time

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect, and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**The Opportunity**:
Supervises staff and contractors in carrying out the safe operation and maintenance of regional facilities (e.g., administration, long term care, public housing, landfill, water services, transit, paramedic services, police), ensuring efficiency, cost-effectiveness, and environmental standards compliance. Analyzes data, proactively plans for, and manages projects to ensure building assets (approximately 1,900 buildings valued at approximately $1.4B) are maintained per legislation, policies, and procedures.
- Supervises a range of jobs/staff, including facilities management operators and skilled trades (e.g., plumbers, gas technicians, electricians, carpenter), general maintenance staff (grounds, building), work coordinators, administrative staff (e.g., work scheduling, customer service/work reception), and summer students in a project management matrix framework. Assigns projects and tasks to staff based on resource requirements and other considerations.
- Participates in an official on-call supervisor rotation. Supervises a 24-hour emergency maintenance response program.
- Plans short/medium-term building operations work, and supervises daily work (corrective, demand, emergency, preventive) on mechanical equipment; elevators; environmental and building automation systems (e.g., electrical, plumbing, fire alarm, sprinkler, pneumatic, solid state), and general maintenance. Conducts pre-job surveys for work orders. Identifies problems and solutions. Coordinates scheduled maintenance with staff and contractors.
- Acts as a main point of contact for building occupants/tenants, and neighbouring properties, regarding maintenance and repair work, including complaint resolution. Is a contact for business/construction and utility companies; insurance adjusters/inspectors; and equipment manufacturers/wholesalers.
- Supervises work order and office administration, and coordination of work and scheduling functions, including a work order management system. Ensures work orders and related paperwork and project documentation is maintained and completed, and that work is scheduled and distributed to meet legislated and service level agreement timelines. Makes changes to processes and procedures for continuous improvement.
- Conducts analysis of work order data and regular reviews and evaluations of equipment, critical building systems, and maintenance practices, processes and procedures to determine efficiencies, cost savings, and continuous improvement. Provides technical advice/assistance on maintenance issues to client departments and senior management.
- Assists Manager and program/project management staff to prepare capital and operating budgets for repairs, renovations, and replacements. Administers and monitors building operating budgets. Monitors maintenance budget. Consults with client departments to review services; develops and provides same with expenditure reports and forecasted total expenditures; and provides estimates on new work and future budgets. Approves invoices and purchase requisitions and holds a P-card.
- Coordinates/conducts technical investigations to identify and prioritize work and prepare cost estimates; makes recommendations to divisional and client management staff. Schedules project design and implementation.
- Assists in the procurement process and administers contracts for minor capital/emergency work; specialized work (e.g., electrical, plumbing, flooring, mechanical, maintenance); and services (e.g., elevator maintenance, grass cutting, snow/waste removal, janitorial/custodial). Maintains related cost/performance data. Participates on system/equipment selection committees. Recommends procurement strategies (including consultants, contractors, materials, buying, selling, and leasing property).
- Ensures the safe operation and maintenance of vehicles, specialized tools, and mobile equipment used by staff. Ensures contractors perform work per specifications and safely.
- Develops, implements, and maintains a preventive maintenance program. Develops inspection schedules to track property/building condition/elements. Designs processes to ensure protection of asset investments, and uses tools for analyzing life cycle costs to inform decision making. Develops, maintains, and revises policies, pr

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