Clinical Specialist, Diabetes

2 months ago

Quebec City, Canada Medtronic Full time

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Support the diabetes clinical development and education,
and customer education programs pertinent to Medtronic defined products and
technology. Support the implementation of policies and procedures and participate in
all facets of clinical and operational decision-making pertaining to the programs of the
organizational unit. Train and educate customers on proper use of the
Medtronic product and technology.

Responsibilities may include the following and other duties may be assigned.
- Conducts on-site education and / or consulting.
- Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
- Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
- Participates in conventions, forums, and meetings to increase product awareness.
- Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
- Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
- Serves as a technical resource to support sales of a specific medical product or solution.
- Responsible for reporting complaints and Adverse Drug Reactions (ADR)
- Provide leadership and direction in all aspects of the establishment, implementation, promotion, and administration of the clinical education activities, to include assessment, curriculum planning, communications and clinical skills development, and educational support
- Cultivate close relationships with strategic business partners, including all training centers and opinion leaders
- Plan, direct, and coordinate educational workshops, and other programs, events, and activities (Maintain contact with customers to evaluate their clinical and educational needs)
- Work with other departments to establish priorities for the Company direction, new product development, and customer satisfaction
- Education reporting requirements (Must document all clinical support and education)
- Conduct Monthly Business Reviews with RSM & SPM

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects - from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

Autonomy: Established and productive individual contributor.
Works independently with general supervision on larger, moderately complex projects / assignments.

Organizational Impact: Sets objectives for own job area to meet the objectives of projects and assignments.
Contributes to the completion of project milestones.
May have some involvement in cross functional assignments.

Innovation and Complexity: Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex.
Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.

Communication and Influence: Communicates primarily and frequently with internal contacts.
External interactions are less complex or problem solving in nature.
Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making.

Leadership and Talent Management: May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream.

Required Knowledge and Experience: Requires practical knowledge in diabetes and demonstrated competence within job area typically obtained through advanced education combined with experience.
Required minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.

In the APAC Region Only:

- High School Diploma with a minimum of 6 years relevant experience; or
- Associate Diploma with a minimum of 4 years relevant experience

KNOWLEDGE/EDUCATION
- High School Diploma or GED
- Associate degree, or;
- Bachelor’s degree
- A Bachelor's degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD.

JOB EXPERIENCE
- Minimum 6 years of work experience in the healthcare, with a High School Diploma or GED, or
- Minimum 4 years of work experience in the healthcare, with an Associate degree, or;
- Minimum of 2 years of work experience in the healthcare, with a bachelor’s degree, or;
- Minimum 3 years of any prior professiona

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