Onboarding Specialist

2 weeks ago


Quebec City, Canada Kimoby Full time

**Company profile**

Kimoby is revolutionizing communication in the automotive industry By offering a SaaS type platform, we connect thousands of service departments with their clients across North America with a single click. We shine in the 51st place of the Growth List 2020, celebrating innovation and growth of Canadian companies, and we have also been a part of Great Place to Work for over 3 consecutive years.

**The role**

We are seeking an Onboarding Specialist to join our Customer Success team. As an Onboarding Specialist, your role starts once our Sales team has closed a new deal with a prospect. Think of the Onboarding Specialist as part Project Manager and part Business Consultant as your mandate is to get new customers up and running quickly on Kimoby and address their most pressing challenges by offering creative solutions based on Kimoby’s products and industry best practices

**The challenge**
- Managing multiple onboarding processes simultaneously by following the operating process, staying on top of customers who are not always wed to their calendars
- Earning the trust of key external stakeholders
- Staying on top of industry trends and manufacturer’s requirements as well as effectively communicating complex information about technology and operational changes.
- Following the onboarding process and occasionally being called upon to assist our broader customer success team with other tasks as assigned

**Career evolution**

As an Onboarding specialist at Kimoby, you will have the opportunity to advance in your customer service career within our fast-growing tech company. Once you’ve mastered the role of Onboarding specialist, you’ll have the opportunity to progress towards more challenging roles within the company, such as an Account Manager, specializing in long term customer success and retention. Alternatively, specializing in other areas of the business, such as, Marketing, Sales or Product Management are also options, depending on your interests, competencies and career goals.
- You must be completely bilingual, no ifs, ands, or buts. You know the ins and outs of both English and French and feel comfortable presenting in either language.
- Strong probing and listening skills that allow you to quickly validate and understand your customer’s problems and earn their trust
- Problem solving and thinking operationnally: to be able to quickly diagnose problems and find solutions that make sense in real life situations
- Succinct and persuasive presentation skills: to effectively present complete solutions to your customers’ problems
- Tenacious and organized : to simultaneously manage progress of multiple customers through the multiple onboarding steps, all while knowing some customers may be very busy and hard to reach

**The benefits of working at Kimoby**
- A flexible work schedule, because work-life balance is important to all of us
- Possibility of working remotely, with a $500 stipend to set up
- A dynamic team whose members always strive to surpass themselves
- Abundant challenges and projects
- Group insurance coverage from day one, which includes telemedicine for your convenience
- Access to a network of private health clinics in your city (in Quebec)
- A robust retirement plan with Wealthsimple that includes employer contributions:

- 2% after 6 months
- 5% after 4 years
- One-month sabbatical leave every 4 years. Enjoy

We also believe in our employees’ potential and we want to help them grow. When people are happy at work, feel appreciated, and valued, it becomes easy to tackle difficult challenges. We want work to be a source of passion for our employees, not just a daily grind to clock in and out. When work is fun and motivating, the rest comes easy.
- __________________________________

**Profil de l’entreprise**

Kimoby développe et propose une plateforme de communication (SaaS) qui permet à des milliers de départements de service dans l'industrie automobile Nord-Américaine de communiquer avec leurs clients. Nous figurons au 51e rang de la Growth List 2020, le palmarès des entreprises canadiennes les plus florissantes (anciennement Growth 500).

Avez-vous ce qu’il faut pour vous joindre à notre équipe passionnée et talentueuse?

**Le rôle**

Nous sommes à la recherche d’un Spécialiste en déploiement et formation pour rejoindre notre équipe Customer Success. En tant que spécialiste en déploiement et formation, votre rôle commence une fois que notre équipe de vente a conclu une nouvelle entente avec un client. Le spécialiste en déploiement et formation est à la fois un chef de projet et un consultant en affaires, car son mandat est de permettre aux nouveaux clients d'être rapidement opérationnels sur Kimoby et de relever leurs défis les plus pressants en leur offrant des solutions créatives basées sur les produits de Kimoby et les meilleures pratiques de l'industrie automobile

**Le défi**
- Gérer simultanément plusieurs pr



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