Reception/administrative Assistant
5 months ago
This is a casual, part-time position that is 100% virtual.
Weekend availability is required,.
**To succeed in this role**:
You will rock this role if you possess excellent communication skills, patience, customer service and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You must also have a passion for helping others as you will be communicating with our clients and be technologically savvy.
**Qualifications**:
- 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)
- Psychology undergraduate/graduate students and graduates are welcome as long as you have experience with admin assistant/customer service roles
**Responsibilities**
- Supporting psychotherapists, social workers, naturopathic doctors and registered dietitians with client bookings, payments, administrating forms
- Maintaining Quality Assurance (following up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
- Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure
- Strong communication skills
- Ability to communicate professionally and compassionately with patience, particularly when dealing with challenging clients
- Confidence to share ideas and constructive criticism to help us grow
- Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
- Tech savvy (familiarity with Jane app is a bonus)
- An appetite for innovation and simplicity who is highly process oriented
- Working autonomously comes easy to you but you also love collaborating with a talented team
- Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Windows in a work environment
- Knowledge of Jane app scheduling software is an asset
**Application Process**:
In addition to submitting a resume and cover letter:
- Answer all of the questions
We thank all applicants for their interests: Only those under consideration will be contacted.
**Job Type**: Casual
**Salary**: From $18.00 per hour
**Benefits**:
- Casual dress
- Company events
- Flexible schedule
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Weekends as needed
Application question(s):
- When would you be available to start?
- What are your preferred shifts? How many hours are you hoping for per week?
- What is your highest level of education?
- Please clearly dictate your administrative/client care/customer service experience.
- Do you have experience with Jane app? Please explain.
- What is your availability? (Mornings, afternoons, evenings, weekdays, weekends). Please indicate all that you are available for.
**Experience**:
- customer service: 2 years (preferred)
Work Location: In person
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