Product Analyst, Member Customer Experience, Group
5 days ago
**_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. _**
**Working Arrangement**
Hybrid
As Product Analyst, Member Customer Experience you’ll be part of Group Benefits’ Customer Experience team, in a role that supports Product Owners deliver digital experiences that delight our members while delivering on our promise to makes decisions **_easier _**and **_lives better _**. You are responsible for ensuring that our digital initiatives meet the pre-defined user acceptance criteria before releasing to market.
**Key Accountabilities**
**Product Development & Management Support**
- Support the business and user acceptance testing for multiple digital initiatives
- Participate in quarterly planning and prepare test strategy
- Collaborate with key stakeholders, to manage the complete and defect-free delivery of several digital products and member journeys.
- Triage, monitor and test defects to resolution with appropriate parties
- Support and inform key stakeholders of potential customer pain points
- Working the development team with test scenarios
- Assist with the execution of product plans and projects from concept through to completion
- Raise issues to product owners and work with a development team to resolve defects.
- Share test results with product owners for official signoff in preparation for production
**Experience**
- Jira and Confluence experience
- 1-3 years working in Group Benefits
- Experience with Scaled Agile Framework ( SAFe)
- Strong communication and Analytical skills
**About John Hancock and Manulife**
**Manulife is an Equal Opportunity Employer**
**Salary & Benefits**
The annual base salary for this role is listed below.
**Primary Location**
Waterloo, Ontario
**Salary range is expected to be between**
$55,125.00 CAD - $91,875.00 CAD
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short
-
Member Experience Associate
2 weeks ago
Waterloo, Canada Movati Athletic (Group) Inc Full timeJoin the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....
-
Member Experience Consultant
1 week ago
Waterloo, Canada Sun Life Financial Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Investigation Analyst
1 day ago
Waterloo, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Member Experience Associate
5 days ago
Waterloo, Canada Movati Athletic (Group) Inc Full timeJoin the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....
-
Group Benefits Analyst
4 days ago
Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full timeCompany Description OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a/an: **Group Benefits...
-
Manager, Group Customer Contact Centre
4 days ago
Waterloo, Canada Equitable Life of Canada Full timeAt Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...
-
Customer Success Data Analyst
5 days ago
Waterloo, Ontario, Canada Magnet Forensics Full timeMagnet Forensics, a global leader in digital investigative software, seeks a skilled Customer Success Systems and Data Analyst to join their team. As a crucial member of the Customer Success department, this role will focus on managing and coordinating Gainsight environment, data analysis, KPI management, and customer success projects.The ideal candidate...
-
Product Manager, Group Benefits Health
1 week ago
Waterloo, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Analyst - Performance Services
15 hours ago
Waterloo, Canada NAVBLUE Full timeFunction Customer Fulfillment Location Waterloo, Ontario Reference Contract type Permanent Working time Full-Time **Job Summary**: The **Analyst - Performance Services** is responsible for activities and tasks associated with Navblue Aircraft Performance products and services. The analyst is expected to be fully competent in the use of NAVBLUE...
-
Business Analyst, Group Benefits
11 hours ago
Waterloo, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Store Production Team Member
6 days ago
Waterloo, Ontario, Canada Savers Full timeDescription Position at Value Village Job Title: Store Production Team Member Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...
-
Store Production Team Member
7 days ago
Waterloo, Ontario, Canada Savers Value Village Full timeDescription Job Title: Store Production Team MemberWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...
-
Experience Coordinator
3 days ago
Waterloo, Canada Compass Group Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Customer Experience Advocate
5 days ago
Waterloo, Ontario, Canada Navtech, Inc. Full timeAbout Our CultureWe are a forward-thinking organization dedicated to innovation and customer satisfaction. Our culture is built on collaboration, creativity, and a commitment to excellence.Job SummaryWe are seeking a highly motivated and experienced Customer Support Specialist to join our team. As a key member of our support function, you will play a...
-
Customer Experience Representative
1 week ago
Waterloo, Canada SNDL Full timeJob Title Customer Experience Representative Job Description About SNDL SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in...
-
Group Product Manager
3 weeks ago
Waterloo, Canada Voltera Full time**About Voltera** Our flagship product, the V-One, is a multi-functional desktop PCB printer that was designed for rapid prototyping and education in traditional, rigid electronics. Our newest product, NOVA, is the world’s first direct-write printer for soft, flexible, and stretchable electronics. It’s designed to push the limits of what’s possible,...
-
HR Digital Experience Operations Analyst
1 week ago
Waterloo, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Business Analyst
7 days ago
Waterloo, Canada MarshallZehr Full time**Business Analyst** **Who is MarshallZehr?** **MarshallZehr Group Inc. (“MZ”)** is an industry leader, providing select mortgage lending and customized financial opportunities in real estate construction and development, headquartered in Waterloo, ON. Specifically, we specialize in financing transformative projects (ground-up and value-add) across...
-
Global Team Leader
1 day ago
Waterloo, Ontario, Canada Manulife Full timeThe Global Team Leader - Group Benefits will be responsible for overseeing the daily operations of our benefits administration services. This includes managing a team of benefits administrators, electronic file analysts, and member set-up specialists.You will also be responsible for identifying opportunities for service, cost, and employee experience...
-
Warehouse Team Member, Level 2
11 hours ago
Waterloo, Canada RIVERSIDE MILLWORK GROUP INC Full timeAre you ready for change, challenge, and opportunity? Whether you're looking to launch your career or grow an existing one, Riverside Millwork Group is the type of company that supports its employees no matter where they are in life or their career. Riverside Millwork Group is a forward-thinking group of companies built upon a solid foundation of values...